Case Studies

CDS Case Studies

The Center for Digital Strategies provides access to teaching cases with content and situations related to digital issues.  Written by Tuck School Professors and affiliated faculty and executives, these cases provide learning and discussion opportunities in the CDS’s five areas of expertise.  The cases can be ordered and accessed directly from this site.

southwest airlines
Enhancing Service at Southwest Airlines

M. Eric Johnson, Joseph M. Hall
Length: 14 pages
Publication date: 2009
Case#: 6-0031

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"Reframing Your Business Equation," Strategy + Business, 2009

Enhancing Service at Southwest Case (in Mandarin)

Topics: Customer, Operations, Organizational Structure
Industry: Transporation

steinway-technology
Technology and Quality at Steinway

M. Eric Johnson, Joseph M. Hall, Ashley Martin-Golis T'08, David Pyke
Length: 20 pages
Publication date: 2009
Case#: 6-0023

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Topics: Operations, Organizational Structure
Industry: Musical Instruments

Nolej Studios: Growing a Creativity- Based Company

Ashley Martin T'08
Length: 27 pages
Publication date: 2008
Case#: 6-0028

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Topics: Culture, Infrastructure, Operations
Industry: Advertising

Information Risk Analysis at Jefford’s

Hans Brechbühl, Chris Dunning, Stephen G. Powell
Length: 8 pages
Publication date: 2008
Case#: 6-0029

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Topics: Operations, Organizational Structure, Risk Management
Industry: Electronic Controls

This burger is so long it won't fit on social media channels | Burger King
Social Media and the Burger King Brand

Andrew Schneller T'06, John Marshall T'92
Length: 27 pages
Publication date: 2007
Case#: 6-0025

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Topics: Operations, Organizational Structure
Industry: Fast Food

nethope | business school case study
NetHope: Collaborating for the Future of Relief and Development

Benjamin Farmer T'07, M. Eric Johnson
Length: 20 pages
Publication date: 2007
Case#: 6-0026

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Topics: Risk Management
Industry: Humanitarian Relief

steinway piano distribution case study
Strengthening the Distribution Channel at Steinway

Robert Batt T'06, M. Eric Johnson
Length: 22 pages
Publication date: 2007
Case#: 6-0027

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Topics: Customer
Industry: Musical Instruments

Align Technologies Case Study
Aligning the Supply Chain

Laura R. Kopczak, M. Eric Johnson
Length: 17 pages
Publication date: 2006
Case#: 6-0024

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Topics: Supply Chain
Industry: Medical Devices

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