Wicked Hard Decisions in the Era of Customer Centricity

Listen to the Britt Technology Impact Series interactive session by former Netflix VP of Product, Gibson Biddle T’91. Gib explores a series of decisions made by the team at Netflix as a learning mechanism for understanding how difficult business decisions are in the era of customer centricity.

Gibson Biddle, also known as Gib, served as the Chief Product Officer at Chegg, Inc. since May 2010. He now serves as Executive-in-Residence for Product at NerdWallet. He served as Senior Vice President of Product Development at both Mattel and The Learning Company, as well as Vice President of Product Development at Sega.com. He also served as Vice President of Product Development at two successful startups: Creative Wonders (an Electronic Arts/Disney joint venture sold to The Learning Company) and FamilyWonder (an entertainment destination sold to SEGA). He served as Senior Vice President of Product at Chegg, Inc. He began his career as a Producer at Electronic Arts, and has an MBA from Dartmouth College (Tuck) and a BA from Amherst College.

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