Case Studies: Humanitarian Relief

  • NetHope: Collaborating for the Future of Relief and Development Photo

    NetHope: Collaborating for the Future of Relief and Development

    Benjamin Farmer T'07, M. Eric Johnson
    Length: 20 pages
    Publication date: 2007
    Case#: 6-0026

    Most disasters occur in developing countries, often in remote areas lacking infrastructure, such as roads, reliable power grids, and telephony. As such, international relief agencies desperately need effective information communication technology. NetHope's mission was to collaboratively address technology challenges facing relief agencies, and to build shared infrastructure to enable humanitarian supply chains. This case examines the challenges newly appointed NetHope CEO Bill Brindley faced as he worked to build the collaboration and trust needed to take NetHope to the next level. 

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    Topics: Information Technology, Supply Chain

    Industry: Humanitarian Relief

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  • Can Heroes Be Efficient? Information Technology at the International Federation of the Red Cross Photo

    Can Heroes Be Efficient? Information Technology at the International Federation of the Red Cross

    Laura R. Kopczak, M. Eric Johnson
    Length: 19 pages
    Publication date: 2004
    Case#: 6-0021

    Managing human crises around the globe, the International Federation of the Red Cross (IFRC) faced daunting challenges in coordinating government and nongovernmental relief agencies. The unpredictability of disasters with the resulting human suffering made speed a primary objective. Would a web-based information system help IFRC better respond to those in need while making the organization more efficient?

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    Preview copy in Spanish, in PDF format (472K)

    Topics: Supply Chain

    Industry: Humanitarian Relief

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