Topic: Customer

United Airlines Epically Underestimates the Impact of Digital Technologies on Its Business

Patrick Wheeler, Assistant Director

Unless you have been out of the country, you know it’s been a bad few weeks for United Airlines. Both the blocking juvenile passengers for wearing l...

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The Next Big Thing: FinTech and Marketplace Lending

Date:               Friday, May 12th, 10:00-11:00 AM Location:        Borelli Classroom (Raether Hall) Event:             Part of the...

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Enhancing Live Events through Digital Customer Engagement

Join the CDS for a fireside chat with former Harlem Globetrotters CEO and WWE SVP of Marketing, Kurt Schneider D’87. Kurt now consults to live enter...

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Digital Customer Experience at Fidelity Investments

Amanda Lynch Hegge T’10, spoke as a part of the CDS’s Britt Technology Impact Series focused on the digital customer. In this talk, she to...

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Tech Bytes
Tech Bytes: 03.08.2017

Patrick Wheeler, Program Manager

FCC’s Privacy Rules in Jeopardy – Sen. Jeff Flake of Arizona introduced a bill this week that would permanently overturn the FCC’s privacy rules...

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Why You Can’t Ignore Digital Disruption

John Chandler T'86, Alumni Advisor & Executive Fellow

I saw an interesting comment on Linked-In recently. In response to a post about a firm’s digital disruption action plan, someone wrote: “What a bu...

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Tech Bytes
Tech Bytes: 02.03.2017

Patrick Wheeler, Program Manager

Facebook Aims to Become Video Powerhouse and Compete Head-to-Head with YouTube – Coming off a monster quarter buoyed by the Presidential election an...

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Global Supply Chain Management: Digital Supply Chains and Logistics

Modern supply chains have to account for the interdependence of global markets, the volatility of world events, and the pervasive connectivity of peop...

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Experience Strategy: How it relates to what we are designing, and how we design it

Patrick Kalaher D’91 Britt Technology Impact Series Hanover, NH March 28, 2016   Experience Strategy: How it relates to what we are design...

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Digital Customer Experience at Fidelity Investments

The 2016-17 Britt Technology Impact Series is exploring the rapidly-changing dynamics of customer experience, including how companies can leverage di...

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Wicked Hard Decisions in the Era of Customer Centricity

Watch the Britt Technology Impact Series interactive session by former Netflix VP of Product, Gibson Biddle T’91. Gib explores a series of decisions...

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Transforming Evernote in the Era of Customer Centricity with Chris O’Neill, Evernote

Watch the Britt Technology Impact Series lecture by Evernote CEO, Chris O’Neill T01. In this session, Chris shares  with the audience what he’s l...

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