Topic: Customer

Enhancing Live Events through Digital Customer Engagement

In this Britt Technology Impact Series session, Kurt Schneider, former Harlem Globetrotters CEO and WWE SVP of Marketing discussed the best practices ...

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Digital Customers: The Difference between Genuine Fans & Ticket Buyers

Digital technologies are the platforms we can use to connect with fans, but just as important is the message and brand you create to generate those ge...

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The Importance of Branding and Live Events

Live events are no longer a “2D experience”. Digital technology allows companies and brands to create 3D touchpoints that enhance event experience...

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Social Media & Live Event Brand Risks

Harlem Globetrotters used social media to “allow a new generation to see, access, and fall in love with the brand itself”. Learn how the company e...

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Digital Revolution Overview
The Digital (R)Evolution: Transforming Business Models

The 2015-16 Britt Technology Impact Series (BTIS) explored the challenges and opportunities driven by digital technologies in a series focused on the ...

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Pinterest’s Second Act | You Should Listen To This

Ross Dutille, Program Coordinator

Do you remember when Pinterest was the hot new ‘social network’ that everyone needed? It was just a couple of years ago, and now, Pinteres...

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Phones and Social Media Turn Consumers into Whistleblowers

Associated Press News / April 2017

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What the Uber Profile by the NY Times Says About Penalties in a Digital Economy

Patrick Wheeler, Assistant Director

The New York Times has an in-depth profile of Uber CEO, Travis Kalanick out that poses the question of when Uber will face repercussions for its well-...

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United Airlines Epically Underestimates the Impact of Digital Technologies on Its Business

Patrick Wheeler, Assistant Director

Unless you have been out of the country, you know it’s been a bad few weeks for United Airlines. Both the blocking juvenile passengers for wearing l...

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The Next Big Thing: FinTech and Marketplace Lending

Join the Center for Digital Strategies at the Dartmouth Entrepreneurs Forum for a fireside chat with Hans Morris, Managing Partner at NYCA Partners an...

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Enhancing Live Events through Digital Customer Engagement

Join the CDS for a fireside chat with former Harlem Globetrotters CEO and WWE SVP of Marketing, Kurt Schneider D’87. Kurt now consults to live enter...

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Digital Customer Experience at Fidelity Investments

Amanda Lynch Hegge T’10, spoke as a part of the CDS’s Britt Technology Impact Series focused on the digital customer. In this talk, she to...

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Tech Bytes
Tech Bytes: 03.08.2017

Patrick Wheeler, Program Manager

FCC’s Privacy Rules in Jeopardy – Sen. Jeff Flake of Arizona introduced a bill this week that would permanently overturn the FCC’s privacy rules...

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Why You Can’t Ignore Digital Disruption

John Chandler T'86, Alumni Advisor & Executive Fellow

I saw an interesting comment on Linked-In recently. In response to a post about a firm’s digital disruption action plan, someone wrote: “What a bu...

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Tech Bytes
Tech Bytes: 02.03.2017

Patrick Wheeler, Program Manager

Facebook Aims to Become Video Powerhouse and Compete Head-to-Head with YouTube – Coming off a monster quarter buoyed by the Presidential election an...

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Global Supply Chain Management: Digital Supply Chains and Logistics

Modern supply chains have to account for the interdependence of global markets, the volatility of world events, and the pervasive connectivity of peop...

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Experience Strategy: How it relates to what we are designing, and how we design it

Patrick Kalaher D’91 Britt Technology Impact Series Hanover, NH March 28, 2016   Experience Strategy: How it relates to what we are design...

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Digital Customer Experience at Fidelity Investments

The 2016-17 Britt Technology Impact Series is exploring the rapidly-changing dynamics of customer experience, including how companies can leverage di...

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Wicked Hard Decisions in the Era of Customer Centricity

Watch the Britt Technology Impact Series interactive session by former Netflix VP of Product, Gibson Biddle T’91. Gib explores a series of decisions...

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Transforming Evernote in the Era of Customer Centricity with Chris O’Neill, Evernote

Watch the Britt Technology Impact Series lecture by Evernote CEO, Chris O’Neill T01. In this session, Chris shares  with the audience what he’s l...

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Hacking Your Product Management Career with Gibson Biddle T’91

October 14, 2016 The Tuck Technology Club welcomed NerdWallet Executive-in-Residence and former Netflix VP of Product, Gib Biddle T’91, to campu...

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Winning in the Age of the Customer with Ted Schadler, Forrester Research

September 13, 2016 Watch the Britt Technology Impact Series lecture given by Ted Schadler, Forrester Research VP and coauthor of The Mobile Mind Shift...

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DEP 2016 – Chicago

Tuck and Google – delivering the tools for businesses of all sizes and backgrounds to thrive in the digital landscape. The digital landscape is ...

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Cognitive Employees: Meet Amelia. Some jobs better; some jobs lost

Don Castle, Executive Fellow

Apple’s Siri is pretty famous and helpful, and IBM’s Watson is famous and impressive.   IPsoft’s Amelia is another cognitive computing persona...

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