Topic: Customer

Tech Bytes
Tech Bytes: 07.13.2017

Patrick Wheeler, Assistant Director

Daimler Deploys $110 Million Blockchain Trial – The German automaker Daimler AG has deployed a blockchain solution to manage a $110 Million bond wit...

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Recommendations for Enterprises

Business model changes enabled by technology are causing disruption across all sectors of the global economy. Established businesses must recognize th...

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Transforming Into a Software Company

Thinking like a software company can help traditional businesses adapt to the change caused by digital disruption and transform into a leading digital...

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MBA Alum Fellow Spotlight: John Greco T’02

John Greco T'02, Director, Strategy & Corp. Dev., Analog Devices

At CDS, we place great value on our network of friends and colleagues.  Our Alumni MBA Fellows are an important part of the Center and are continuous...

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Tech Bytes
Tech Bytes: 06.21.2017

Patrick Wheeler, Assistant Director

Amazon Purchase of Whole Foods Is Great for Amazon – The acquisition of Whole Foods by Amazon is seen as a huge win for the ecommerce giant. They ge...

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Enhancing Live Events through Digital Customer Engagement

In this Britt Technology Impact Series session, Kurt Schneider, former Harlem Globetrotters CEO and WWE SVP of Marketing discussed the best practices ...

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Digital Customers: The Difference between Genuine Fans & Ticket Buyers

Digital technologies are the platforms we can use to connect with fans, but just as important is the message and brand you create to generate those ge...

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The Importance of Branding and Live Events

Live events are no longer a “2D experience”. Digital technology allows companies and brands to create 3D touchpoints that enhance event experience...

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Social Media & Live Event Brand Risks

Harlem Globetrotters used social media to “allow a new generation to see, access, and fall in love with the brand itself”. Learn how the company e...

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Digital Revolution Overview
The Digital (R)Evolution: Transforming Business Models

The 2015-16 Britt Technology Impact Series (BTIS) explored the challenges and opportunities driven by digital technologies in a series focused on the ...

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Pinterest’s Second Act | You Should Listen To This

Ross Dutille, Program Coordinator

Do you remember when Pinterest was the hot new ‘social network’ that everyone needed? It was just a couple of years ago, and now, Pinteres...

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Phones and Social Media Turn Consumers into Whistleblowers

Associated Press News / April 2017

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What the Uber Profile by the NY Times Says About Penalties in a Digital Economy

Patrick Wheeler, Assistant Director

The New York Times has an in-depth profile of Uber CEO, Travis Kalanick out that poses the question of when Uber will face repercussions for its well-...

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United Airlines Epically Underestimates the Impact of Digital Technologies on Its Business

Patrick Wheeler, Assistant Director

Unless you have been out of the country, you know it’s been a bad few weeks for United Airlines. Both the blocking juvenile passengers for wearing l...

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The Next Big Thing: FinTech and Marketplace Lending

Join the Center for Digital Strategies at the Dartmouth Entrepreneurs Forum for a fireside chat with Hans Morris, Managing Partner at NYCA Partners an...

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Enhancing Live Events through Digital Customer Engagement

Join the CDS for a fireside chat with former Harlem Globetrotters CEO and WWE SVP of Marketing, Kurt Schneider D’87. Kurt now consults to live enter...

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Digital Customer Experience at Fidelity Investments

Amanda Lynch Hegge T’10, spoke as a part of the CDS’s Britt Technology Impact Series focused on the digital customer. In this talk, she to...

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Tech Bytes
Tech Bytes: 03.08.2017

Patrick Wheeler, Program Manager

FCC’s Privacy Rules in Jeopardy – Sen. Jeff Flake of Arizona introduced a bill this week that would permanently overturn the FCC’s privacy rules...

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Why You Can’t Ignore Digital Disruption

John Chandler T'86, Alumni Advisor & Executive Fellow

I saw an interesting comment on Linked-In recently. In response to a post about a firm’s digital disruption action plan, someone wrote: “What a bu...

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Tech Bytes
Tech Bytes: 02.03.2017

Patrick Wheeler, Program Manager

Facebook Aims to Become Video Powerhouse and Compete Head-to-Head with YouTube – Coming off a monster quarter buoyed by the Presidential election an...

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Global Supply Chain Management: Digital Supply Chains and Logistics

Modern supply chains have to account for the interdependence of global markets, the volatility of world events, and the pervasive connectivity of peop...

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Experience Strategy: How it relates to what we are designing, and how we design it

Patrick Kalaher D’91 Britt Technology Impact Series Hanover, NH March 28, 2016   Experience Strategy: How it relates to what we are design...

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Digital Customer Experience at Fidelity Investments

The 2016-17 Britt Technology Impact Series is exploring the rapidly-changing dynamics of customer experience, including how companies can leverage di...

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Wicked Hard Decisions in the Era of Customer Centricity

Watch the Britt Technology Impact Series interactive session by former Netflix VP of Product, Gibson Biddle T’91. Gib explores a series of decisions...

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