Moving Past Technology: Design & the Customer Experience
Watch Frog Design Vice President of Technology Strategy, Patrick Kalaher D’91, discuss the role of design thinking in the age of digital transformation. Patrick reviews how user experience is critical to the success of the digital enterprise, and offers a framework for effective design thinking in digital products and services.
Patrick Kalaher D’91, is Vice President, Technology Strategy at frog. For more than ten years, Patrick has consulted for leading high-tech, telecom, utility, and pharmaceutical firms, driving transformation and strategic product development from the executive suite down to line of business and operations. He is a systems architect by training, with over 19 years of experience in cloud computing, enterprise-wide SOA, and large-scale, internet, and M2M architecture. Patrick has an extensive background in product ideation, product strategy, and implementation across North America, Europe, and Asia.