Using Data to Create & Maintain the Starbucks Experience
With over 25,000 stores across the globe, Starbucks delivers a unique, yet consistent standard of excellence 85 million times each week. The operational excellence of creating such a consistent and enjoyable experience doesn’t just happen. It takes a lot of insight, analysis and communication to create the Starbucks Experience. Leslie Hampel oversees Store Operations and Workforce Management for the iconic brand and makes heavy use of data to deliver on their promise to customers.