Britt Technology Impact Series

Technologists at the Gate: How Smart Devices are Taking Over the Enterprise

September 25, 2013 • Tuck School of Business

Technologists at the Gate: How Smart Devices are Taking Over the Enterprise Photo

The Britt Technology Impact Series began its look at embedded technology and constant consumer connectivity — what we’re calling the Internet of You — with a snapshot of a 21st century company. Smart technology is transforming enterprises by bringing connectivity to once-isolated systems and devices. In this new enterprise, machines talk to each other and react to information as conditions merit. The arrival of smart tech to what had been internet-free precincts is not just changing how enterprises operate but also the goods they produce and the services they provide. Companies are weaving internet-connected devices into everything from shoes to egg cartons to diapers. The result is a far more complex web of connections among companies, devices, products and consumers. Christopher Mines, SVP of Business Technology Futures at Forrester Research Inc., served as cartographer for this tantalizing new landscape.

By Kirk Kardashian
Published Sep 30, 2013

The Britt Technology Impact Series began its look at increased connectivity with a presentation by Christopher Mines of Forrester Research.

Farmers are wiring their dirt. Cities are controlling their wells, pumps, and pipes with computers. And soon, most trains in the U.S. will be able to be commandeered via remote control to avoid collisions. Each of these developments is part of what’s being called the “Internet of things” or the “connected world”—where information technology allows objects to be monitored, analyzed, and controlled over Internet-style networks.

When his clients ask him about next big thing in IT, Forrester Research senior vice president Christopher Mines tells them it’s the connected world. Mines visited Tuck on Sept. 25 and described the opportunities and challenges of this new technology for the enterprise world. His talk was the first installment of this year’s Britt Technology Impact Series, which is organized by the Glassmeyer/McNamee Center for Digital Strategies and is focusing on embedded technology and constant consumer connectivity.

Mines began his talk with a hypothesis: that increased software control of the physical world will improve business outcomes for companies across a wide range of industries. Broadly speaking, these improvements will come in the form of better use of assets, increased opportunities for differentiation of products and services, and heightened consumer engagement.

The Internet of things has been heavily hyped by the media, especially for its potential to change how we interact with our homes and cars. But Mines said those advances aren’t quite ready for primetime yet. Instead, the ripest opportunities in the connected world are in the more hidden realms of logistics, inventory tracking, transportation, and facilities. And even there, Mines notes, “the technological maturity in the connected world is far ahead of the operational and process maturity of companies.” In other words, the technology exists to connect many corporate assets, but it will take some time for companies to take advantage of it.

That fact is reflected in the results of Forrester surveys of technology implementers at corporations. Less than 10 percent of those surveyed have machine-to-machine communications systems in place, and 50 percent have no plan to implement such systems. The lag is caused, first of all, by the sheer complexity of the systems in question. But corporations are also worried that increased connectivity brings increased opportunities for security breaches. These concerns surround the safety of the connected assets themselves—such as electric grids—as well as the data they collect and the privacy of the individuals providing their data. “People are saying, ‘No thanks, I don’t want big brother knowing when I turn my dryer on,’” Mines said.

Given these challenges, why is now the time to usher in the connected world? Mines gave a couple reasons: attractive prices and easy availability of sensors and components, a competitive landscape where companies are fighting to give their customers the best services, regulatory compliance requirements (such as with the trains), and the changing expectations of consumers when it comes to technology. Thanks to the ubiquity of smartphones and apps, consumers are used to cheap, convenient software that makes their lives easier. “This will spread from consumers to enterprise,” Mines said.

The Britt Technology Impact Series will continue this conversation at its next event on October 10, with Chris Briggs, the vice president of marketing and business development at Buxton, a leading consumer analytics firm.

Christopher Mines
SVP, Business Technology Futures, Forrester Research Inc.
Chris is a member of Forrester’s Business Technology Futures team, which serves CIOs and their business partners by predicting the long-term business impact of information technology. His research focus is on tech-driven business transformation and smart computing and analytics, analyzing the economics and business models of IT suppliers, and emerging trends in technology adoption. Currently, his research is centered on the role of IT in enabling sustainability initiatives and improving corporate environmental responsibility.
Chris has been with Forrester for 13 years as an analyst and research team leader. He led Forrester’s US research organization from 2002 to 2006, and he previously led the firm’s research efforts in the financial services, automotive, healthcare, and telecom industries. He regularly speaks at industry conferences and Forrester events and is widely quoted in the business and IT industry press. Prior to joining Forrester, Chris was a principal at GeoPartners Research, doing strategy consulting for leading technology companies. During the 1980s, he was with the investment bank Cowen & Company, where he headed its research coverage of the networking industry. He also worked at The Yankee Group as a telecom industry analyst. He began his career as a member of technical staff at IBM’s network software labs. Chris holds degrees from Harvard’s Kennedy School of Government and the University of Pennsylvania. Follow Chris on Twitter.  Explore Chris’ CIO Blog.

SVP of Business Technology Futures at Forrester Research Inc. on IoT

Sprague Brodie T’14 asks Chris Mines from Forrester specific questions about the new connected world.

Christopher explored why now is the time of the truly connected world.

  • Christopher explored why now is the time of the truly connected world.

  • Borelli classroom was filled to capacity.

  • Christopher explained that while most of the IoT hype is around wearable gear, the greater opportunities are elsewhere, deep within industries and across enterprises.

  • We were pleased to host community members, Tuckies, Professor D'Aveni and Professor Finkelstein to this discussion marking the first event in the 2013-14 Britt Series.

  • Students came ready with questions, as always!

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