Roundtable on Digital Strategies

The Agile and Resilient Enterprise

February 27, 2007 • Sea Island, Georgia • hosted by Bechtel

The Agile and Resilient Enterprise Photo

CIOs and other senior execs from 3M, Bechtel, Canadian Pacific Railway, Eaton, Hasbro, IBM, ING, and SYSCO were joined by academics from Tuck, MIT, and Georgia Tech for this roundtable.

In today’s turbulent times, corporations are facing faster business cycles, more rapid product obsolescence, increased financial market volatility, and amplified public scrutiny and exposure. And this on top of the increased vulnerabilities to supply chains, people, factories, and other assets brought on by terrorism, natural disasters, and pandemics. Momentum in the current marketplace, a reputation for trustworthiness, and ever increasing efficiency are not enough in today’s environment.

In this roundtable we discussed how companies can build the needed flexibility, adaptability, and resilience into an enterprise, enabling it to be prepared for, respond to, and indeed anticipate both sudden and/or fundamental changes. The participants’ experiences and views yielded the following insights (see the Overview Article for a complete summary):

  1. Unexpected disruptive events are increasing in frequency at the same time global business is becoming leaner and more interconnected, heightening the importance of investing in resilience and agility.
  2. It’s the planning—not the plan—that matters most: building general capabilities is far more effective than trying to anticipate and protect against specific threats.
  3. Building flexibility is preferable to redundancy as a strategy for preparedness.
  4. Companies should use high profile events as catalysts to drive awareness, given the challenge of justifying time and resource investments in continuity planning.
  5. People and relationships are key success factors in crisis response, and companies should focus their preparation energies accordingly.
  6. Treat well-understood risks and completely unknown threats differently, both in preparation and response.
  7. Resilience and risk management should be embedded in DNA as a core cultural value, like safety and quality.
  • Jackie Daya, Group Executive, Global Operations, Hasbro (left) Rick Jacobs, VP, Supply Chain Management, Eaton (right)

  • Doug Schwinn, CIO, Hasbro (left) Yossi Sheff, MIT (right)

  • Steven Van Wyk, CIO, ING (left) Geir Ramleth, CIO, Bechtel (center) Twila Day, VP & CIO, SYSCO (right)

  • Nancy DeLapp VP, Global I/T Infrastructure Center of Excellence, IBM (left) Dave Margulius, moderator (center) John Holzem, Assistant VP, Information Technology, SYSCO

  • Bill Blausey, CIO, Eaton (left) Nancy DeLapp, VP, Global IT Infrastructure Center of Excellence, IBM (right)

  • Eric Johnson, Director, Center for Digital Strategies, Tuck (left) Ed Richardson, Senior VP and Corporate Manager of Engineering, Bechtel (right)


Related Links

  • Executive Education
    The CIO as Strategic Business Partner: Leading Change and Driving Results
  • CISO Workshops
    Embedding Information Security Risk Management into the Extended Enterprise

Press Release


List of Participants

Discussion Guide

Overview Article

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