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Focusing on Trust When Driving Innovation and Growing Intrapreneurship

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How should a company drive innovation around new technology in a way that enhances the business while continuing to build trust with its core business model and constituents?

What can organizations do when faced with eroding trust from their key customers?

With so much digital interplay between customers and their banks, how are these financial institutions tackling trust and verification?

Joe Bonefas, VP of Business Technology Innovation and Partnerships at Discover Financial Services, tackles these questions and more in a presentation at The Center for Digital Strategies at the Tuck School of Business in October 2019. Joe also explains Discover’s process for innovating and supporting a culture of entrepreneurship, while maintaining trust in the company’s core businesses.

About Joe Bonefas: Joe Bonefas currently serves as a Vice President in the Business Technology Group at Discover Financial Services, where he is responsible for emerging technology solutions and business architecture. Since joining Discover in 1991, Bonefas has held a number of key roles, including leading the technology teams that created the Discover Network Switch, developing the co-brand card market and creating Discover’s network alliance model. Bonefas has been published in the Journal of Payments Strategy and Systems and has won numerous awards for his disruptive solutions, such as the Walmart Dual Card and China Union Pay network alliance. He has a Master of Business Administration degree from the Kellogg School of Management at Northwestern University, a Master of Science degree in Computer Science from Northwestern University, and Bachelor of Science degrees in Mathematics and Computer Science from Northern Illinois University.

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