Britt Technology Impact Series

Enabling Data-Driven Decision-Making in the Enterprise

Topics: Big Data / Analytics Enterprise IT

October 17, 2017

Dickie Oliver, VP & CIO, Airlines Reporting Corporation
Keith Sturgill, VP & CIO, Eastman Chemical Company
Chris Clark, SVP & CIO, Levi Strauss & Co.
Hans Brechbuhl, Executive Director, Center for Digital Strategies (moderator)

Join the CDS for a panel discussion with Chief Information Officers (CIOs) visiting Tuck as members of the center’s Roundtable on Digital Strategies. Hear from these CIOs how they work with partners inside their organizations to develop new business models, drive better product development outcomes, better understand their customers, and use data science in ever-expanding ways.

CIOs will discuss:

  • The opportunities and challenges that the explosive growth of available data presents
  • How their enterprises use data to help drive key decisions
  • How they manage data and make it available to general managers and others who need it
  • The role of data scientists in their enterprises and how they deploy them organizationally

ARC logo

The Airlines Reporting Corporation (ARC) is the premier driver of air travel intelligence and commerce in the air travel industry with leading business solutions, travel agency accreditation services, process and financial management tools, and high quality data. In 2015, ARC settled $88.3 billion worth of carrier ticket transactions for more than 9,400 travel agencies with 13,000 points of sale. ARC’s data is the most comprehensive in the industry and their customer-centric air travel products and solutions enhance the business success of their customers. Established in 1984, ARC has been the trusted source for settlement services for over 30 years. ARC is headquartered in Arlington, Virginia, with offices in Louisville, Kentucky, Tampa, Florida, and San Juan, Puerto Rico.

Dickie Oliver is Vice-President & Chief Information Officer for Airline Reporting Corporation (ARC).  For more than half a century, ARC has been a trusted provider of settlement services for the airline industry.  ARC operates at high volume, settling more than $86 billion in transactions between airline carriers and travel agencies each year.  Because of its unique history, ARC has become the single record of truth for data collection of airline ticket transactions, covering approximately 60 percent of the world’s passenger air tickets.

In this role, Dickie is responsible for all aspects of IT including setting ARC’s information technology, cyber security and disaster recovery strategy. He is also modernizing ARC’s data, and infrastructure while implementing a cloud strategy, which will accelerate and expand the company’s settlement and data product deliveries. Thus ensuring ARC continues to provide world-class customer service and products to the airline industry.

Mr. Oliver came to ARC in October 2016 from Restaurant Supply Chains Solutions, A YUM! Brands Co-op, where he was VP of IT and was responsible for all aspects of IT including Business Supply Chain Technology, ERP, Infrastructure, PC Support, Security, and the Data Center.  Prior to that, he spent 18+ years at YUM! Brands in various capacities including Vice President of Global Technology, Vice President of Shared Services and Vice President of Infrastructure. He began his career at DuPont / Westinghouse Savannah River Company as a senior systems analyst. Mr. Oliver also served as a consultant and project leader at PowerCerv Corporation.

Mr. Oliver is currently a board member for Volunteers of America in Louisville.  He has presented at multiple IT conferences and won the Westinghouse Malcolm Baldridge award for IT excellence. Mr. Oliver earned his BBA in Finance, his BBA in Management and his minor in Computer Science from Eastern Kentucky University in Richmond, KY.  He lives in Louisville, KY along with his wife Linda and their three children: Kelsey, Ryan, and Kyle.




Eastman Chemical is a global company manufacturing and marketing more than 1,200 chemicals, fibers and plastics products. Founded in 1920 to supply basic photographic chemicals for Eastman Kodak Company, Eastman Chemical Company became an independent publicly traded company in January 1994. The company is the world’s largest supplier of polyester plastics for packaging; a leading supplier of coatings raw materials, specialty chemicals and plastics; and a major supplier of cellulose acetate fibers and basic chemicals. Eastman supplies plastics products for credit and debit cards; electrical connectors and medical devices; binder fiber for car interiors and upholstery; and photographic, movie, and X-ray film. A world leader in using e-commerce to enhance customer service and customer solutions, Eastman was the first chemical company to offer customers this faster, more efficient way to do business. A proponent of web-based solutions, Eastman exploits its expansive web globalization capabilities and electronic infrastructure to benefit existing customers and attract new customers.

Keith Sturgill is vice president and chief information officer at Eastman. Prior to this role, he was the director of the IT Program Office at Eastman Chemical Company. Mr. Sturgill has broad responsibility for enabling business value through the application of information technology. His organization delivers technology to nearly 11,000 Eastman employees spread throughout the company’s international operations. Mr. Sturgill’s management responsibilities have included the development, support, and implementation of global marketing, business and supply chain systems and leading IT architecture efforts that enable Eastman to continue delivering mission critical applications that are reliable, cost effective and flexible. He is also responsible for delivering integration services including B2B, EDI, internal integration, web services and BPM to the corporation. Mr. Sturgill holds a bachelor’s degree in computer science from Virginia Tech.



Levi Strauss is one of the world’s largest brand-name apparel companies and a global leader in jeanswear. The Company designs and market jeans, casual wear and related accessories for men, women and children under the Levi’s®, Dockers®, Signature by Levi Strauss & Co.™ and Denizen® brands.

Chris Clark is senior vice president and chief information officer at Levi Strauss & Co. responsible for technology investments globally. Since Chris joined LS&Co. in 2015, his leadership has been instrumental in establishing global supply chain capabilities, including end-to-end planning, global master data management, analytics platforms, and stabilizing and enhancing our warehouse management systems.

Previously, Chris was vice president, Supply Chain Solutions at lululemon athletica with accountability for the supply chain portfolio of initiatives across design, merchandising, planning & allocation, sourcing, logistics, and distribution. Prior to that, he was vice president, Global Supply Chain Systems at Gap Inc. During this time, Chris had accountability for application delivery and support across product development, merchandising, sourcing, and logistics. Chris also oversaw infrastructure services and application support for the sourcing offices in New York, Miami, Hong Kong, Korea, Singapore, India and Turkey.

Prior to his career in retail, Chris spent over a decade in the semiconductor industry and over 5 years as an aviation officer for the US Army. Chris holds a B.S. in Mechanical Engineering from the United States Military Academy at West Point.

October 17 | 12:00-1:00pm | Rosenwald Classroom

Office Hours | 2:00-4:00pm | Tuck 205

**Email Patrick Wheeler if you’d like to reserve 30 minutes with one of the CIOs

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