Chatbots in Enterprise System Management

Topics: AI & Machine Learning Enterprise IT Products / Services

Chatbots in Enterprise System Management

CDS MBA Fellow, Mike Hanley T’19, provides an overview of chatbot technology and explains how they can be used by SaaS companies to provide superior products and service. The goal of this paper is to provide business leaders in Enterprise System Management software companies a forward-looking perspective into the value chatbots can provide to the ESM industry. This document acts as a framework for chatbot developers, business operations leaders, and executive teams to guide chatbot product design and usage within the ESM space.

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