Executive Publications


  • IT-Enabled Products and Services and IoT Photo

    IT-Enabled Products and Services and IoT

    Roundtable on Digital Strategies Publication

    The European Chapter of the Roundtable on Digital Strategies convened at the headquarters of ABB Technology in Zurich, Switzerland, for a day-long discussion of products and services that are enhanced or enabled by technology embedded within them, and the relationship of those products and services to the Internet of Things (“IoT”).  Topics addressed during the day included different definitions of IoT, the readiness of corporations to address IoT challenges and opportunities, the differences in the IoT between the B2B and the B2C sectors, the impacts on existing and potential new business models, and what corporations have to do to at least keep up with, if not get ahead of, this massive wave in the IT and business ecosystem. Participants in the session included CIOs and their business unit counterparts from hosts ABB Ltd., as well as Clariant International, Hilti AG, the Holcim Group, the International Federation of the Red Cross and Red Crescent Societies, Nestlé, Swarovski AG, Tetra Pak, and Volkswagen AG.  The session was moderated by Hans Brechbühl of the Center for Digital Strategies at the Tuck School of Business at Dartmouth College.

    Overview (547KB)

    Topics: Data, Internet of Things, Privacy, Services, Supply Chain

  • The Internet of Things: The Opportunities and Challenges of Interconnectedness Photo

    The Internet of Things: The Opportunities and Challenges of Interconnectedness

    Roundtable on Digital Strategies Publication

    The Americas Chapter of the Roundtable on Digital Strategies convened for a day-long discussion of the phenomenon of the IoT: What it is, where it’s going, and what is holding it back. Topics for the day included examples of current IoT deployments and the value they deliver; the business value behind IoT initiatives for both companies and customers; and obstacles slowing further progress. Participants shared perspectives from both the consumer and industrial sectors — and each group was surprised to discover how far along the other was, and how much could be learned from their experiences. Common themes included the primacy of providing additional customer value, the need for balancing privacy with commerce, the disruption to existing business models, and how in the world are companies going to manage and derive value from all this new data?

    Overview (380.8KB)

    Topics: Internet of Things

  • Information Security Organization and Governance Photo

    Information Security Organization and Governance

    CISO Information Security Workshop Publication

    We convened a day-long workshop for Chief Information Security Officers (CISOs) at Kartause Ittingen in Warth, Switzerland. The topic of the day was the organization and governance of information security in corporations, given the nature of the changing information security threats and the challenges of supporting new business models and technologies in the workplace. CISOs from industry and government joined with academics from the US and Europe to discuss what was needed to address these threats and challenges. Participants in the session included CISOs from ABB, Adidas, Bechtel, Cisco, Daimler, Goldman Sachs, Hilti, ING, Novartis, Schindler, Swarovski, Swiss Reinsurance Company, the Swiss Confederation and UniCredit. The workshop was hosted by the Center for Digital Strategies at the Tuck School of Business at Dartmouth College and the Institute of Information Management at the University of St. Gallen.

    Overview (253KB)

    Topics: Governance, Information Security

  • IT-Enabled Products and Services Photo

    IT-Enabled Products and Services

    Roundtable on Digital Strategies Publication

    The Americas chapter of the Roundtable on Digital Strategies convened in Cleveland at the Eaton Center in June 2013, to discuss the emergence of new products and services enabled by embedded IT.  These new capabilities in data generation, collection, and communication create important new opportunities for all kinds of applications and businesses, but they are also placing stringent new demands on IT organizations.  The Roundtable gathered to discuss topics relating to both sides of this dynamic, including business models, security concerns, impacts on IT and business operations, and the very nature of the future role of IT in the enterprise.  Participants in the session included CIOs and their executive business partners from Bechtel, Chevron, Eaton, Eastman Chemical, the Hilti Group, Nike, and Time Warner Cable, as well as professors from the Center for Digital Strategies at the Tuck School of Business at Dartmouth.

    Overview (174KB)

    Topics: Information Technology, Product Development, Services

  • Information Overload: Capitalizing on Big Data Photo

    Information Overload: Capitalizing on Big Data

    Tim Paradis


    Britt Technology Impact Series Written Overview

    The Britt Series focused on big data for the 2012–13 academic year because the amount of information in the world is growing at an unprecedented pace. This ever-widening flow of data is the byproduct of a digital, networked economy. New types of information and new combinations of data sets are yielding new insights. This “big data” is changing how technology can serve consumers and enterprises. The following summary highlights the unique perspectives offered by Britt Series speakers who are at the forefront of working with big data and, as such, in developing new ways to examine and interact with our world.

    Capitalizing on Big Data (6.70MB)

    Topics: Big Data

  • Managing Enterprise Risk Photo

    Managing Enterprise Risk

    Roundtable on Digital Strategies Publication

    The European Chapter of the Roundtable on Digital Strategies convened to share experiences and strategies for identifying, managing and mitigating enterprise risk. This meeting was hosted by Misys and included executives from ABB, Deloitte Consulting, DSK Bank, the Hilti Group, the International Federation of the Red Cross and Red Crescent Societies, Nestlé and Tetra Pak. 

    Overview (213K)

    Topics:

  • Big Data: Capitalizing on the Potential Photo

    Big Data: Capitalizing on the Potential

    Roundtable on Digital Strategies Publication

    The Americas chapter of the Roundtable on Digital Strategies recently convened at Bechtel’s facilities in Glendale, Arizona, for a discussion of so-called “Big Data.” In the 10th anniversary roundtable in October 2011 Big Data had been selected as the technology mega-trend that was the least mature, yet likely to ultimately have the greatest impact. Nearly 18 months later, the group convened to focus on Big Data specifically. The CIOs and their business colleagues addressed topics from the seemingly simple questions of “What is Big Data and why is it useful?” through specific examples of useful applications to broader questions of how to incorporate Big Data into daily business operations. Participants in the session included executives from Bechtel, Brown-Forman, Chevron, Compuware, Dell, Eastman Chemical, Eaton Corporation, Mindshare Marketing, Time-Warner Cable, and YUM! Brands, as well as academics from the Center for Digital Strategies at the Tuck School of Business at Dartmouth. The roundtable was moderated by John Gallant, Senior Vice President and Chief Content Officer of IDG Enterprise.

    Overview in PDF Format (145K)

    Topics: Big Data

  • A Whole New World for Cybersecurity Photo

    A Whole New World for Cybersecurity

    Hans Brechbühl, M. Eric Johnson
    US News & World Report

    South Korea experienced a cyber-nightmare that may not be unusual in the coming years. An attack on the scale of "DarkSeoul," whose origins are as yet unknown, is almost certain to be replicated in the U.S. and Europe in the next decade. Threats from cyberattacks have increased dramatically over the past ten years. In response, spending on information security has exploded, and was estimated to reach $60 billion globally last year, according to Gartner. A decade ago, many security staff were technicians in closet-sized offices responsible for maintaining a company's firewall and giving the occasional lecture to employees on avoiding dubious websites or putting suspect thumb-drives in their laptops. Today chief information security officers have staffs and are briefing the board of directors—and they're playing a lead role in managing risk across the world's biggest companies. Explore the full article. More ›

    Topics: Information Security

  • Driving the Top Line Photo

    Driving the Top Line

    Roundtable on Digital Strategies Publication

    The European and Americas chapters of the Roundtable on Digital Strategies recently convened in Buchs, Switzerland for a discussion on how information technology can help companies drive top-line revenue.  In many companies, the collaboration between CMOs, heads of sales, and CIOs has never been as important as it is now. Similarly, collaboration between production organizations and IT departments is increasing as companies incorporate digital technologies and/or services into more and more product offerings.  CIOs joined for a day with their revenue-owning counterparts to discuss best practices, challenges, and opportunities for IT to help drive business growth.  Questions addressed included: How is embedded IT changing revenue streams and customer relationships?  What is IT’s role as products get “smarter” and more network-connected? What are the implications on organizational boundaries and roles as digital technology becomes more and more pervasive?  Participants in the session included executives from Caterpillar, Hilti, Telefonica, Tenaris, Tetra Pak, and Time-Warner Cable, as well as academics from the Institute of Computer Science and Business Informatics at the University of Vienna and the Center for Digital Strategies of the Tuck School of Business at Dartmouth.  The roundtable was moderated by Mark Lange, Director at Anthro|Capital. Explore their findings here.

    Overview (120K)

    Topics: Collaboration, Innovation, Strategy

  • Managing Enterprise Risk Photo

    Managing Enterprise Risk

    Roundtable on Digital Strategies Publication

    The Americas Chapter of the Roundtable on Digital Strategies convened to share experiences and strategies for identifying, managing and mitigating enterprise risk.  This Roundtable was hosted by Nike. CIOs were joined by executive colleagues responsible for enterprise risk management, legal, audit and security.  Executives and academics participating were from Nike, Inc., Providence Health & Services, Sysco Corporation, Tenaris, Time Warner Cable, YUM! Brands, Inc., and the Tuck School of Business at Dartmouth.

    Overview (181KB)

    Topics: Extended Enterprise, Risk

  • Ahead in the Cloud: The Impact of On Demand Software, Storage and Services Photo

    Ahead in the Cloud: The Impact of On Demand Software, Storage and Services

    Tim Paradis


    Britt Technology Impact Series Written Overview

    The Britt Technology Impact Series, offered by the Center for Digital Strategies, focused on cloud computing for the 2011-12 academic year because the concept is reshaping how consumers and enterprises access and use information. This summary highlights the unique perspectives offered by Britt Series speakers who are at the forefront of working with cloud technology and, in turn, the future of computing. Participants included executives from amazon, Apple, Ariba, at&t, CISCO, facebook, Google, IBM, Microsoft, Nike, Saleforce.com, SAP, Symantec and others.

    Ahead in the Cloud (1.06MB)

    Topics: Cloud Computing, Consumerization of IT, Internet / Connectivity, Mobile

  • Hospitals Should Not Adopt New Healthcare IT Program Too Quickly Photo

    Hospitals Should Not Adopt New Healthcare IT Program Too Quickly

    M. Eric Johnson
    US News

    The Centers for Medicare and Medicaid recently announced that Electronic Health Record incentive payments skipped past $6 billion, with over 122,000 providers already taking part in the action. The incentive frenzy has really just begun, as this represents less than half of the 260,000 providers who have already registered to join the $27 billion funding party.   More ›

    Topics: Healthcare IT & Ops, Information Security

  • Cybersecurity: Risks, Mitigation and Collaboration Photo

    Cybersecurity: Risks, Mitigation and Collaboration

    Hans Brechbühl
    CISO Information Security Workshop Publication

    We convened a day-long workshop for Chief Information Security Officers (CISOs) at Kartause Ittingen in Warth, Switzerland. The topic of the day was cybersecurity. CISOs from industry and government joined with academics from the US and Europe to discuss the threats arising from the external electronic connectivity of the enterprise: What is their nature? What can be done to prevent them? If not prevented, what are best practices in remediation? And long-term, how can companies, governments, law enforcement agencies, and other participants work across company boundaries and across country borders to provide the best security possible for critical data? Participants in the session included private-sector CISOs from ABB, Adidas, Cisco, Daimler, Goldman Sachs, Hilti, Holcim, ING, Nestlé, Nokia, Novartis, Schindler, Swarovski, Swiss Reinsurance Company, and Thomson Reuters. They were joined from the public sector by representatives of the European Commission and the Swiss Confederation. 

    Overview (317K)

    Topics: CISO, Information Security

  • Mobility, Mobile Apps and Corporate Apps Deployment - Europe Photo

    Mobility, Mobile Apps and Corporate Apps Deployment - Europe

    Roundtable on Digital Strategies Publication

    The European Chapter of the Roundtable on Digital Strategies convened to discuss opportunities for better business performance through the development and deployment of mobile apps, both customer-facing and internal. This Roundtable on Digital Strategies was hosted by Tetra Pak. CIOs were joined by executive colleagues responsible for applications development, internal process design and customer outreach. Executives and academics participating were from ABB Group, Erste Group Bank AG, Hilti Group, Misys plc, Tetra Pak, and the Tuck School of Business at Dartmouth.

    Overview (140KB)

    Topics: Mobile

  • Hospitals Must Safeguard Patient Data Photo

    Hospitals Must Safeguard Patient Data

    M. Eric Johnson
    US News

    Like the challenge of controlling U.S. healthcare costs, safeguarding patient information has proved elusive. Currently, the basic functionality of many electronic health record systems is lacking and poor usability leads to work-arounds. Read about the recent workshop at Tuck focused on safeguarding patient data, funded by the National Science Foundation. More ›

    Topics: Healthcare IT & Ops, Information Security

  • Mobility, Mobile Apps and Corporate Apps Deployment - America Photo

    Mobility, Mobile Apps and Corporate Apps Deployment - America

    Roundtable on Digital Strategies Publication

    Corporate IT is coming under tremendous pressure as more and more workers expect to conduct their business lives on these devices, with the same intuitive interfaces and ease-of-use as they have in their personal applications. CIOs gather to consider these questions: What are the major technology and policy decisions required to enable this new way of working? Where do ideas for corporate mobility applications come from, and how should they be evaluated and prioritized? What are the right governance and support models for BYOD? For provisioning of corporate applications? And what does all this mean for the future of the IT department and its role within the corporation? Explore their findings here.

    Overview (139K)

    Topics: Mobile

  • Health-Care Industry: Heal Thyself Photo

    Health-Care Industry: Heal Thyself

    Wall Street Journal

    Many would say that controlling costs is the toughest challenge facing the U.S. health-care industry. But safeguarding patient information in a digital world isn't proving to be much easier. More ›

    Topics: Healthcare IT & Ops, Inadvertent Data Disclosure

  • The Impact of Technology Mega-Trends on Corporate IT and Business Models Photo

    The Impact of Technology Mega-Trends on Corporate IT and Business Models

    Roundtable on Digital Strategies Publication

    CIOs gathered to discuss the major information technology trends of the next decade, the impact of these trends on organizations and operations, the new business models that will be created and/or required in order to be prepared.

    Overview (121KB)

    Topics: Big Data, Cloud Computing, Consumerization of IT, Mobile, Social Tech

  • A Better Way to Battle Malware Photo

    A Better Way to Battle Malware

    Tim Laseter

    M. Eric Johnson
    strategy + business

    Emulating the methods used to transform production quality could clean up the Internet and might even pay for itself. More ›

    Article (347KB)

    Topics: Information Security, Internet / Connectivity, Strategy

  • The Human Element Photo

    The Human Element

    M. Eric Johnson
    Tuck Today

    Forget technology. It's people that are keeping information security professionals up at night, says professor Eric Johnson. We are connected. The number of devices accessing the Internet today easily exceeds the world's population and will likely reach 50 billion by the end of the decade. This connectivity has transformed how we do business and the way we live, but it also has a dark side. With trillions of emails, instant messages, and social media posts floating around in cyberspace, information is now harder than ever to protect. More ›

    Topics: Culture, Information Security

  • Human Behavior and Security Culture - America Photo

    Human Behavior and Security Culture - America

    M. Eric Johnson, Jeff Moag
    CISO Information Security Workshop Publication

    A workshop for information security executives convened to examine information security risks and challenges posed by human behavior. The workshop included security leaders from Automatic Data Processing, Inc., Bechtel, Cigna, Cisco, Colgate-Palmolive, Eastman Chemical Company, eBay, General Dynamics, Goldman Sachs, L.L. Bean, the MITRE Corporation, Providence Health & Services, Praxair, Staples, Starwood Hotels & Resorts Worldwide, Stream Global Services, Time Inc., and the U.S. Department of Homeland Security, as well as academics from the Tuck School of Business at Dartmouth. 

    Human Behavior and Security Culture (279K)

    Topics: Culture, Data, Information Security

  • Building Talent and the Next Generation of Leaders Photo

    Building Talent and the Next Generation of Leaders

    Roundtable on Digital Strategies Publication

    The Americas chapter of the Thought Leadership Roundtable on Digital Strategies convened in June 2011 for a day-long discussion on talent and leadership in the workplace in the 21st century. As the Baby Boomer generation faces the inevitability of handing over the reins of corporate leadership, companies have to cope with multiple challenges as they identify, recruit, retain, and develop the next generation: How to manage these tasks as the very definition of “work” evolves? How to cope in an increasingly global marketplace for talent, where the majority of employees may no longer be nationals of the company’s home country? How to hire and retain talent competitively and consistently when external factors from the economic and political environments seem both to change faster and more extremely? Participants in the session, held at the world headquarters of Eastman Chemical Company in Kingsport, Tennessee, included CIOs and their business partners in human resources from Brown-Forman, Eaton Corporation, Eastman Chemical, Nike, Chevron, Aetna, and Tenaris, as well as academics from The Tuck School of Business at Dartmouth College and the Owen Graduate School of Management at Vanderbilt University.

    Overview (178KB)

    Topics: Knowledge Management, Leadership

  • Business Intelligence and Analytics Photo

    Business Intelligence and Analytics

    Roundtable on Digital Strategies Publication

    Leaders from ABB, BMW, Deloitte, Hilti, Holcim, Lloyd’s Banking, Nestlé, Misys and Tetra Pak met to share experiences, strategies, and best practices in Business Intelligence and Analytics.

    Overview in PDF Format (180K)

    Topics: Controls / Metrics, Data, Strategy

  • Human Behavior and Security Culture - Europe Photo

    Human Behavior and Security Culture - Europe

    Jeff Moag

    Hans Brechbühl,
    CISO Information Security Workshop Publication

    A workshop for European information security executives convened June 20–21, 2011 to examine information security risks and challenges posed by human behavior. The workshop included security leaders from ABB, adidas, Cisco Systems, Clariant, Deloitte, Hilti, Holcim, the NATO Communication and Information Systems Services Agency, Nestlé, Nokia, Siemens, Swiss Re, Tetra Pak, Thomson Reuters, the Swiss Federal Office of Information Technology, Systems and Telecommunication, TÜV Rheinland, and UBS, as well as academics from the Tuck School of Business at Dartmouth and the University of St. Gallen.

    Overview (298K)

    Topics: Culture, Data, Information Security

  • The Business of Social: Engagement, Innovation and Collaboration Photo

    The Business of Social: Engagement, Innovation and Collaboration


    Britt Technology Impact Series Written Overview

    Social networking technology is one of the most important communication conduits to arise since the mobile phone. This new means of communication is redefining how consumers reveal the details of their lives and what it means to connect with others. The instant sharing of news and information with these always-on networks is shifting culture: The chatter through platforms like Facebook and Twitter boosts the prominence of personal narratives and makes users’ lives more open for others to see. These digital personal networks are in many ways like having a group of friends, relatives and others in the next room waiting to react to both the profound and the trivial aspects of someone’s life. Enterprises, too, are crowding into the room. They are carving out footholds in social networks as they construct new ways of communicating. Workers are using wikis, corporations are blogging and global brands are looking for Facebook “likes.” While social is pervasive in the lives of consumers, the answers as to how enterprises can succeed in this new world are still emerging. There are big questions about how to best incorporate social tools and how to profit from them.

    Overview in PDF Format (1.34MB)

    Topics: Social Tech

  • Enabling Innovation Photo

    Enabling Innovation

    Roundtable on Digital Strategies Publication

    In this U.S. roundtable, participants discussed how companies can maximize the chance that their new product and business launches succeed. 

    Overview in PDF Format (157K)

    Topics: Innovation

  • Performance by Design: People, Process and Technology Photo

    Performance by Design: People, Process and Technology

    Roundtable on Digital Strategies Publication

    CIOs from Bechtel, Hilti, Tetra Pak, BMW, Eastman Chemical, Nestlé and ABB considered the evolution of process thinking and best practices for driving process transformation. Their findings are offered in this overview.

    Overview in PDF Format (129K)

    Topics: Change, Performance, Technology

  • Business Intelligence and Analytics Photo

    Business Intelligence and Analytics

    Roundtable on Digital Strategies Publication

     The U.S. Chapter convened for a discussion of innovations and best practices in business intelligence and analytics, as a basis to deliver customer insight, service and operating performance.  We offer the findings from this discussion in this Overview.

    Overview in PDF Format (166K)

    Topics: Controls / Metrics

  • Customer Experience and the Customer-Focused Organization Photo

    Customer Experience and the Customer-Focused Organization

    Roundtable on Digital Strategies Publication

    CIOs from ABB, BT, BMW, Credit Suisse, DHL, Hilti, Erste Holcim, Nestlé and Novartis joined executives and academics in Vevey, Switzerland to discuss the role of IT in relation to customer experience in today's marketplace. The key learnings gleaned at this discussion are offered in this overview. 

    Overview in PDF Format (144K)

    Topics: Customer, Organization

  • Mobile Strategy, Technology, Entertainment and Innovation Photo

    Mobile Strategy, Technology, Entertainment and Innovation

    Britt Technology Impact Series Written Overview

    The world’s love affair with mobile devices and services is growing at an incredible pace. Although experts have been predicting a mobile revolution for years, it is only now becoming real with the emergence of new devices and technologies capable of providing more engaging, media-rich experiences virtually anytime and anywhere.

    Overview in PDF Format (1.32MB)

    Topics: Innovation, Mobile

  • Technology, Transformation, and Collaborative Leadership Photo

    Technology, Transformation, and Collaborative Leadership

    Roundtable on Digital Strategies Publication

    Experience the findings from this roundtable. CIOs and other senior execs from Blockbuster, Chevron, DISA, Eastman Chemical, Eaton, Thomson Reuters, Time Warner Cable, Sysco and Waste Managment were joined by academics from Tuck and the University of Texas at Austin for this day long discussion. 

    Overview in PDF Format (366K)

    Topics: Leadership, Technology

  • Global Supply Chain Management: Shifting Strategies Photo

    Global Supply Chain Management: Shifting Strategies

    Roundtable on Digital Strategies Publication

    The U.S. and European Chapters convened to discuss challenges and new strategies in global supply chain management, given the financial and economic volatility being felt around the world. This overview offers the key findings from the discussion.

    Overview in PDF Format (283K)

    Topics: Change, Globalization, Strategy, Supply Chain

  • Reframing Your Business Equation Photo

    Reframing Your Business Equation

    M. Eric Johnson, Laseter, Tim
    Strategy + Business

    Companies and industries are often driven by implicit formulas. Questioning their validity can lead to breakthroughs. 

    PDF Format (109K)

    Topics: Change, Operations, Strategy

  • Assessing Risk in Turbulent Times Photo

    Assessing Risk in Turbulent Times

    M. Eric Johnson, Moag, Jeff
    Workshop for Information Security Executives

    This workshop for information security executives was hosted by the Institute for Information Infrastructure Protection (I3P) and the Tuck School of Business’s Center for Digital Strategies, both at Dartmouth College.

    Overview in PDF Format (359K)

    Topics: Controls / Metrics, Information Security, Information Technology, Organization, Strategy

  • Leading the IT Organization of the Future (Europe) Photo

    Leading the IT Organization of the Future (Europe)

    Roundtable on Digital Strategies Publication

    CIOs were joined by key direct reports for this discussion on the future and the trends including the recession. The findings from their day-long discussion are offered in this written overview.

    Overview in PDF Format (328K)

    Topics: Information Technology, Leadership

  • VIDEO: Winning the Battle for People, Platforms & Profits Photo

    VIDEO: Winning the Battle for People, Platforms & Profits

    Britt Technology Impact Series Written Overview

    Americans are passionate about watching video content in all forms whether it’s a blockbuster film, dramatic series, documentary, sitcom, or funny clip on YouTube.com. So, when it comes to the business of video, who is winning the battle for people, platforms and profits?

    Overview in PDF Format (2.55MB)

    Topics: Video

  • Leading the IT Organization of the Future (U.S.) Photo

    Leading the IT Organization of the Future (U.S.)

    Roundtable on Digital Strategies Publication

    The day-long discussion focused on the IT organization of the future and the trends, including the current recession, that are influencing its likely development. Key learnings are offered in this written overview.

    Overview in PDF Format (312K)

    Topics: Information Technology, Leadership

  • How to Make Dealerships Strong Photo

    How to Make Dealerships Strong

    M. Eric Johnson, Robert Batt
    Wall Street Journal

    Companies can pull out of downturns, strengthen their competitive advantage and position themselves for growth with three simple steps that we have identified through three years of interviews and field research.  More ›

    Topics: Corporate Communications

  • Global Talent and the Next Generation Workforce Photo

    Global Talent and the Next Generation Workforce

    Roundtable on Digital Strategies Publication

    CIOs and other senior execs from 3M, Bechtel, DISA, Eastman, Eaton, GM, ING, and Save the Children were joined by academics from Tuck, Duke, and Rutgers for this roundtable. Experience their findings and learnings in this written overview.

    Overview in PDF Format (118K)

    Topics: Emerging Markets, Globalization, Human Resources

  • M&A and Divestitures: Integration and Disintegration Photo

    M&A and Divestitures: Integration and Disintegration

    Roundtable on Digital Strategies Publication

    Members of the U.S. and European Roundtable Chapters met separately to discuss key drivers of M&A or divestiture activity in the last couple years. Each chapter looked at the different approaches to integration depending on the type of acquisition, and considerations for disentanglement in a divestiture. Experience their findings in these written overviews.

    U.S. Chapter Discussion in PDF Format (230K)
    European Chapter Discussion in PDF Format (176K)

    Topics: Emerging Markets, Human Resources, Mergers & Acquisitions, Strategy

  • Competitive Strategy Photo

    Competitive Strategy

    Quintus Jett, David F. Pyke, M. Eric Johnson
    Minority Business Entrepreneur

    Global outsourcing has no doubt changed the game. The increased use of low-cost, foreign suppliers is a major shift in business. This article shows minority and women business owners how helping buyers overcome the fear factors of outsourcing can be an opportunity for value creation. 

    Article in PDF Format (118K)

    Topics: Strategy

  • Security through Information Risk Management Photo

    Security through Information Risk Management

    A Workshop for Information Security Executives, 2007

    Protecting against economically-driven threats requires building security into the culture so that everyone can recognize the risks. This article looks at the role of CISOs and directors of information security in building a secure organization. 

    Overview in PDF Format (308K)

    Topics: Information Security, Risk

  • Using and Stewarding Customer Data Photo

    Using and Stewarding Customer Data

    Roundtable on Digital Strategies Publication

    How has the view of the use of customer data changed in the last few years? This written overview looks at strategies for meeting and exceeding customer expectations with data use. 

    Overview in PDF Format (215K)

    Topics: Customer, Data, Governance, Information Security, Privacy

  • Mastering the Supply Chain Photo

    Mastering the Supply Chain

    David F. Pyke, Quintus Jett, M. Eric Johnson
    Minority Business Entrepreneur

    Supply chain management is the new critical competence for minority- and woman-owned businesses. This article set out to develop a road map for the mastery of the supply chain. 

    Article in PDF Format (900K)

    Topics: Supply Chain

  • Web 2.0 and the Corporation Photo

    Web 2.0 and the Corporation

    Roundtable on Digital Strategies Publication

    How will Web 2.0 enable global collaboration and influence marketing and consumer engagement? Experience the written overview as it looks at Web 2.0s impact on corporate communications and human resources, and the governance challenges for corporations. 

    Overview in PDF Format (125K)

    Topics: Controls / Metrics, Corporate Communications, Customer, Information Technology, Marketing, Risk, Technology

  • Delight or Despair Photo

    Delight or Despair

    M. Eric Johnson
    MIT Sloan Management Review

    The ability to harness customer data is proving to be a significant source of competitive advantage for service industries. Customers will readily share information when they see firms using data to enhance their experiences. But data-driven interactions can easily cross the line from customer delight into customer despair. Oftentimes this despair is caused by one of three common pitfalls. 

    Article in PDF Format (572K)

    Topics: Customer, Data

  • Developing Railroad Security Photo

    Developing Railroad Security

    Charles H. White, Jr. (T'68)
    Institute for Supply Management

    Rail traffic is increasingly a target of choice for organized and careful terrorists. Read about what could be done.

    Article in PDF Format (101K)

    Topics: Operations, Strategy

  • The Agile and Resilient Enterprise Photo

    The Agile and Resilient Enterprise

    Roundtable on Digital Strategies Publication

    The Roundtable on Digital Strategies convened for a discussion on building agility and resilience in anticipation of unexpected business disruptions. How are companiesapproaching risk assessment, planning, preparedness and disaster response? What can be done to build resilience into enterprises’ DNA? The sessions included academics and business leaders from Bechtel, Canadian Pacific Railway, Eaton, The Georgia Institute of Technology, Hasbro, IBM, ING, Massachusetts Institute of Technology, SYSCO, and the Tuck School of Business at Dartmouth. Experience their findings and learnings in this written overview.

    Overview in PDF Format (240K)

    Topics: Change, Corporate Communications, Entrepreneurship, Globalization, Information Technology, Leadership, Organization, Risk, Strategy

  • Minority Business Enterprises Mastering the Supply Chain Photo

    Minority Business Enterprises Mastering the Supply Chain

    M. Eric Johnson, Professor David F. Pyke
    MED Week Conference Paper

    This paper sets forth the business case for how Minority Business Owner's can grow their companies, and cope with the challenges of national and global competition, through their participation and mastery of supply chain strategies.This project was funded by a grant from the US Small Business Administration.

    Article in PDF Format (361K)

    Topics: Operations, Organization, Strategy

  • Conducting Business in Emerging Markets Photo

    Conducting Business in Emerging Markets

    Roundtable on Digital Strategies Publication

    Experience the findings and learnings of this roundtable in the written overview. Members focused on effective strategies for developing and leveraging a presence in emerging markets, successful solutions for the inherent organizational issues encountered, and potential efficiencies to be gained from shared services centers of all stripes. While the discussion was on emerging markets as a whole, there was particular focus on Central & Eastern Europe given the location. The sessions included academics and business leaders from A.T. Kearney, Cargill, Cisco Systems, DHL, Egon Zehnder, Erste Bank Group, General Motors, Hasbro, Henkel, IBM, University of Michigan, and the Tuck School of Business at Dartmouth.

    Overview in PDF Format (296K)

    Topics: Emerging Markets, Globalization, Human Resources, Information Technology, International, Operations, Organization, Strategy

  • Product Design Collaboration Photo

    Product Design Collaboration

    M. Eric Johnson

    Outsourcing has transformed supply chain dynamics in the apparel industry. Adversarial relationships were unsustainable, and collaboration was the only way to maintain profitability.

    Article in PDF Format (24K)

    Topics: Collaboration, Outsourcing, Product Development, Strategy, Supply Chain

  • The CIO as Strategic Business Partner Photo

    The CIO as Strategic Business Partner

    Executive Workshop Publication

    The Center for Digital Strategies, Brimstone Consulting, and Tuck Executive Education convened a group of leading CIOs for a discussion on the changing role of information technology (IT) and opportunities for CIOs to drive change and business results within their companies. Questions considered were: As the IT spotlight broadens beyond cost-cutting to innovation, what can CIOs do to reposition their organizations as true business partners within their enterprise? What key capabilities do they need to build? What leadership and change management best practices can they leverage? Experience the findings here. 

    Overview in PDF Format (151K)

    Topics: Human Resources, Strategy

  • Nurturing and Executing Innovation Photo

    Nurturing and Executing Innovation

    Roundtable on Digital Strategies Publication

    The Roundtable on Digital Strategies met for an all-day discussion about the challenges of innovation; experience their findings in this written overview. The group of senior executives represented a wide variety of industries and included a select group of business school professors, Together they debated various aspects of the innovation challenge, including generating ideas, selecting the best, and the pitfalls between a great idea and fruition.

    Overview in PDF Format (112K)

    Topics: Culture, Customer, Innovation, Organization, Process, Strategy

  • Security Beyond the Ports Photo

    Security Beyond the Ports

    Charles H. White, Jr. (T'68)
    The Journal of Commerce

    This article discusses the controversial P&O-DP World deal and considers how America’s global supply chains do not begin and end at the ports, and how neither should our security focus.

    Article in PDF Format (24K)

    Topics: Information Security, Supply Chain

  • Embedding Information Security Risk Management into the Extended Enterprise Photo

    Embedding Information Security Risk Management into the Extended Enterprise

    Executive Workshop Publication

    This Workshop on Developing a Secure Organization convened to discuss how companies are embedding information security risk management into the extended enterprise. In today’s outsourcedenterprises, effective risk management is quickly becoming a source of competitive advantage. The technology community has made much progress in the past five years improving the technical aspectsof security. Yet moving the needle on information security is a team activity, requiring participation by everyone in the corporation. The hardest remaining issues involve people and organizations. Inthis workshop, CISOs2 from Fortune 500 firms gathered to debate the challenges of organizing for security.

    Overview in PDF Format (194K)

    Topics: Extended Enterprise, Information Security, Information Technology, Risk

  • Strategic Partnering: Managing Joint Ventures and Alliances Photo

    Strategic Partnering: Managing Joint Ventures and Alliances

    Roundtable on Digital Strategies Publication

    This Roundtable on Digital Strategies considered how companies are managing strategic partnerships. In a global environment where partnerships are often crucial to business success, what does it take to do joint ventures and alliances well? What are the best practices in building partnerships in both developed and developing markets? Experience their findings in this overview. 

    Overview in PDF Format (120K)

    Topics: Asia, Collaboration, Emerging Markets, Globalization, Leadership, Mergers & Acquisitions, Process, Strategy

  • Economically Complex Cyberattacks

    Scott Borg
    IEEE Security and Privacy

    Most people working in cybersecurity recognize that the interconnections and complexities of our economy can have a huge effect on the destructiveness of cyberattacks. They refer casually to “network effects,” “spillover effects,” or “knock-on effects.” Yet there is little understanding of how such effects actually work, what conditions are necessary to create them, or how to quantify their consequences.

    Article in PDF Format (67K)

    Topics: Data, Information Security

  • Leveraging the Enterprise through Process Transformation Photo

    Leveraging the Enterprise through Process Transformation

    Roundtable on Digital Strategies Publication

    This Roundtable on Digital Strategies convened for discussion on how companies are leveraging opportunities for process transformation through the use of technology and strategy. Experience their findings and learnings in this written overview.

    Overview in PDF Format (129K)

    Topics: Change, Governance, Operations, Organization, Process, Strategy

  • A Broader Context for Information Security Photo

    A Broader Context for Information Security

    M. Eric Johnson
    Financial Times

    This article looks at the goal of effective risk management for information technology, which is not the elimination of security failures, but rather reducing their cost while empowering the business to take appropriate risks. 

    Article in PDF Format (73K)

    Topics: Information Security, Information Technology, Risk

  • Fueling Business Strategy through IT/Finance Alignment Photo

    Fueling Business Strategy through IT/Finance Alignment

    Roundtable on Digital Strategies Publication

    This discussion focused on how CFOs and CIOs can work together to create business value, and on the challenges and opportunities that Finance and IT face together. Experience their findings and learnings in this written overview.

    Overview in PDF Format (180K)

    Topics: Collaboration, Finance, Governance, Information Technology, Process, Risk, Strategy

  • Gaining Competitive Advantage through Human Resource Management Photo

    Gaining Competitive Advantage through Human Resource Management

    Roundtable on Digital Strategies Publication

    The Roundtable on Digital Strategies discussed approaches to leveraging human resources strategies, capabilities and systems for competitive advantage in global organizations.

    Overview in PDF Format (27K)

    Topics: Human Resources, Knowledge Management

  • Harnessing the Power of Partnerships Photo

    Harnessing the Power of Partnerships

    M. Eric Johnson
    Financial Times

    Collaborative relationships are helping companies to avoid the supply chain failures that so often undermine successful innovation. 

    Article in PDF Format (39K)

    Topics: Collaboration, Supply Chain

  • Managing the Organizational Impact of Global Operations Photo

    Managing the Organizational Impact of Global Operations

    Roundtable on Digital Strategies Publication

    This Roundtable discussion focused on approaches to building and managing highly competitive global organizations and their business processes. Experience their findings and learnings in this written overview.

    Overview in PDF Format (25K)

    Topics: Change, Globalization, Innovation, Leadership, Operations, Process

  • Elusive Integration: Linking Sales and Operations Planning Photo

    Elusive Integration: Linking Sales and Operations Planning

    M. Eric Johnson
    ASCET, Volume 7

    Effective sales and operations planning requires intensified levels of collaboration, trust and data integration. Fostering a commitment to relationship building, shared incentives and accountability can help.

    Article in PDF Format (78K)

    Topics: Data, Operations, Sales, Trust

  • IT Security in the Extended Enterprise Photo

    IT Security in the Extended Enterprise

    David F. Pyke

    M. Eric Johnson
    ASCET, Volume 6

    Digital technologies can help to better share critical information, optimizing profit of both marketing and supply chain management leading to exciting new opportunities.

    Topics: Marketing, Organization, Supply Chain

  • Security and Privacy: At Odds with Speed and Collaboration? Photo

    Security and Privacy: At Odds with Speed and Collaboration?

    Roundtable on Digital Strategies Publication

    This roundtable discussion focused on the impact of increased security and privacy of information on businesses, and organizational changes that would serve to ameliorate the impact. Experience their findings and learnings in this written overview.

    Overview in PDF Format (27K)

    Topics: Collaboration, Culture, Information Security, Information Technology, Privacy, Risk

  • Best Practices for Service Organisations Photo

    Best Practices for Service Organisations

    Hans Brechbühl
    Business Strategy Review

    Increasingly, consumers want to save time in every facet of their lives. So when they buy a product,  they want their local electronic, clothing or other retailer to offer complete solutions that include services ranging from installing products to no-questions-asked return departments with short queues. Consumers are looking for a comprehensive purchasing, use and support experience that is pleasant and meets a need or solves a problem quickly and efficiently.

    Article in PDF Format (73K)

    Topics: Organization, Services, Strategy

  • Making the Link Between Sales and Operations Planning Photo

    Making the Link Between Sales and Operations Planning

    Roundtable on Digital Strategies Publication

    This discussion focused on approaches to strengthening the link between sales and operations planning, both internally within large organizations and along the value chain. Experience the learnings from the discussion in this written overview.

    Overview in PDF Format (19K)

    Topics: Collaboration, Operations, Process, Sales, Supply Chain, Trust

  • Digitally Enabled Services Strategies Photo

    Digitally Enabled Services Strategies

    M. Eric Johnson
    Information Management & Consulting, Volume 18

    Executives in a wide range of industries are betting on services as the single largest revenue and profit growth opportunity in the coming years. Yet in many product organizations, the focus of activities such as product configuration and support services, supply chain services, and after-sales services has been simply cost avoidance. Transforming traditional product-focused organizations into service-oriented growth engines, requires changes in both strategy and culture.

    Article in PDF Format (80K)

    Topics: Culture, Services, Strategy

  • Enabling a Customer-Focused Organization Photo

    Enabling a Customer-Focused Organization

    This roundtable discussion focused on the shift toward customercentric organizations, the steps necessary to implement this shift, and the circumstances under which it is profitable. Experience the findings and learnings in this written overview.

    Overview in PDF Format (19K)

    Topics: Collaboration, Customer, Data, Organization

  • Collaborative Product Generation Photo

    Collaborative Product Generation

    Roundtable on Digital Strategies Publication

    Growing cost pressures, the demand for rapid product delivery, and the need to enlarge traditional markets or enter new ones are major forces affecting companies across all industries. Businesses are finding that it’s often easier, faster, and more cost effective to meet these demands and enter new markets when they generate products in collaboration with partners. This roundtable sought to better understand the ways that collaboration can impact product generation and the nature of such collaborative relationships; experience their learnings in this written overview.

    Overview in PDF Format (148K)

    Topics: Collaboration, Customer, Innovation, Product Development

  • Service and Support: from Cost Reduction to Revenue Generation Photo

    Service and Support: from Cost Reduction to Revenue Generation

    Roundtable on Digital Strategies Publication

    Manufacturers and retailers are increasingly moving into services. This offers new opportunities for growth and profit, but also presents interesting challenges. This roundtable convened to explore exactly what is involved in the transition from being product-oriented to being service-oriented. Experience their findings in this written overview.

    Overview in PDF Format (29K)

    Topics: Culture, Customer, Operations, Services

  • Channel Management Strategies: Digital Partnering Photo

    Channel Management Strategies: Digital Partnering

    Roundtable on Digital Strategies Publication

    Competition today is increasingly competition between entire value chains. The very survival of a company will often depend on things that come under the heading of “channel management strategies.” This means that CIOs and the other people concerned with coordinating value chains are now often at the center of the most crucial strategic issues that companies face. Participants at this roundtable discussed channel management and digital partnering and their determinations are offered in this written overview.

    Overview in PDF Format (22K)

    Topics: Collaboration, Data, Process, Strategy

  • Linking the Demand and Supply Chains

    Hans Brechbühl
    La Nouvel Hebdo

    Not too long ago, companies in nearly all sectors of the U.S. economy were faced with excess inventory and capacity. Whether that inventory and capacity is internal or held by supply chain partners, opportunities to use those resources to generate revenue are often overlooked. The challenge for executives is to find strategies for transforming those idle resources into revenue and profit.

    Article in PDF Format (12K)

    Topics: Collaboration, Organization, Supply Chain

  • Culture and the Internet Bubble

    Hans Brechbühl
    Le Nouvel Hebdo

    There is a debate in the United States right now about who is responsible for the “Internet bubble” and the subsequent sobering fallout. The irrational exuberance of the second half of the 1990s has given way to an equally ferocious “battle of the aftermath”. Entrepreneurs blame venture capitalists, venture capitalists blame the trend to rapid IPOs and the investment bankers, and I-bankers blame market pressure and irrational consumer and investor response.

    Article in PDF Format (10K)

    Topics: Culture, Finance, International, Internet / Connectivity, Technology

  • Real Time Profit Optimization Photo

    Real Time Profit Optimization

    Roundtable on Digital Strategies Publication

    Most businesses could immediately cut costs and increase profits by improving their supply chain coordination and connecting it more closely to their marketing. Yet the difficulties many companies experienced recently in adjusting rapidly enough to the economic slowdown showed that this is more of a challenge than many had thought. To help businesses move on to a new level of supply and demand coordination, participants convened and arrived at the conclusions offered in this written overview.

    Overview in PDF Format (148K)

    Topics: Collaboration, Data, Internet / Connectivity, Outsourcing, Supply Chain

  • The Application of Technology to Marketing; A Twenty Year Perspective Photo

    The Application of Technology to Marketing; A Twenty Year Perspective

    Randy Bean
    New Vantage Partners

    Randy Bean is principal and co-founder of NewVantage Partners. He is a twenty-year marketing technology veteran. During that time, Bean was a senior executive with Harte-Hanks for many years, as well as a founder of Wheelhouse. Bean has lectured on the application of technology to marketing at the Amos Tuck School of Business at Dartmouth College.

    Article in PDF Format (11K)

    Topics: Customer, Marketing

  • Migrating Asia’s Manufacturing Online Photo

    Migrating Asia’s Manufacturing Online

    Hans Brechbühl
    Business Week's CEO Forum

    Asian manufacturers have traditionally maintained an edge as a source of low-cost manufactured goods. Their competitive advantage has come in the form of either inexpensive labor or very efficient production lines. As more low-labor-cost countries become easier to access and the internet enables competitors to streamline operations, these advantages are not enough to compete in the 21st century.

    Article in PDF Format (73K)

    Topics: Asia, Information Technology, Internet / Connectivity, Manufacturing

  • Size Still Matters Photo

    Size Still Matters

    Chris Trimble
    Global Connection

    Technology zealots argue that thanks to ubiquitous networks, business processes—even those that cross company boundaries—can be streamlined as never before. As a result, corporations will perform only the tasks at which they are superlative; everything else will be handled by a complex web of business partners.

    Article in PDF Format (38K)

    Topics: Organization, Technology

  • Better Technology, Same Old Humans Photo

    Better Technology, Same Old Humans

    Chris Trimble
    Global Connection

    Perhaps the only thing more volatile than the Nasdaq itself is the hype surrounding it. Six months ago,Cisco Systems was lionized as the exemplar of everything that was right with the new economy. Today Cisco suffers from plunging sales and ballooning inventories, and is offered by many as proof that the Internet, in fact, changes nothing. As usual, the truth lies somewhere in between.

    Article in PDF Format (35K)

    Topics: Information Technology, Technology

  • The Imminent About-Face in e-Business Priorities Photo

    The Imminent About-Face in e-Business Priorities

    Chris Trimble
    Global Connection

    As the Nasdaq falls, the spotlight shifts. The flashy imagery of the upstart dotcom is giving way to a sober focus on e-business, and the ways in which large, venerable, oldeconomy institutions can take maximum advantage of Internetworking technologies.

    Article in PDF Format (35K)

    Topics: Commerce, Information Technology, Internet / Connectivity, Services

  • E-Fulfillment: It’s Harder Thank It Looks Photo

    E-Fulfillment: It’s Harder Thank It Looks

    David F. Pyke

    M. Eric Johnson, Phil Desmond
    Supply Chain Management Review

    The beginning of the e-tailing boom was all about flash. Now the hard realities, like the need for order fulfillment, have set in. Can e-tailers develop a fulfillment capability that satisfies customers while keeping costs under control? The answer is yes, but only if they pay careful attention to the supply chain fundamentals. The furniture industry offers an instructive example with lessons for all.

    Article in PDF Format (49K)

    Topics: Commerce, Internet / Connectivity, Supply Chain

  • Supply Chain Synchronizing Through Web-Centric Product Content Management Photo

    Supply Chain Synchronizing Through Web-Centric Product Content Management

    M. Eric Johnson
    ASCET, Volume 2

    In the drive to improve supply chain performance, managers in diverse industries have achieved substantial gains by sharing information. Much of the excitement has focused on making inventory and product movement data transparent throughout the supply chain. More recently, companies have also found that sharing information related to market intelligence and promotional plans can dramatically improve forecasting, smoothing the replenishment process.

    Article in PDF Format (37K)

    Topics: Change, Data, Operations, Supply Chain


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