Executive Publications


  • The Business of (Big) Data Photo

    The Business of (Big) Data

    Roundtable on Digital Strategies Publication

    In February 2013, the Roundtable on Digital Strategies discussed the potential of the (at the time) relatively new and definitely exciting field of Big Data: What could companies do with it, what would be its impact? Would it last, or would Big Data be one of those trends that comes quickly and then fades? Just two years later, the impact of Big Data has been so significant that the Roundtable tackled it again – the fastest repeat topic in the Roundtable’s 14-year history. Members convened at Eastman Chemical in Kingsport, Tennessee for to discuss how Big Data has changed in the intervening 30 months.  How are enterprises using Big Data to drive value, both internally and for their customers?  What is Big Data pushing and pulling companies to do differently in their products, operations, and IT?  This tech trend is clearly not a flash in the pan – but is it evolutionary, or one of those truly revolutionary waves that changes the business landscape? Participants in the session included CIOs and their business partners from Coca Cola Enterprises, host Eastman Chemical, Eaton Corporation, the Hilti Group, Restaurant Supply Chain Solutions, Taco Bell, and Tetra Pak, as well as the Chief Strategy Office of consultancy Adjuvi and Center for Digital Strategies at the Tuck School of Business at Dartmouth College.

    Overview

    Topics: Big Data, Culture, Leadership

  • The Revaluation of Risk-Taking: European Startups and High-Tech Companies Photo

    The Revaluation of Risk-Taking: European Startups and High-Tech Companies

    Elgar Fleisch, Pius Baschera, Hans Brechbühl, Malte Brettel, (20 additional)
    White Paper, Center for Digital Strategies, Tuck School of Business, Dartmouth College, USA; ETH Zürich & University of St. Gallen, Switzerland, August 2015

    Would PayPal and Tesla Motors founder Elon Musk have been able to grow his business in a European garage?  Or would the safe smallness of his environment have prevented him from it? How can European industry make better use of the opportunities of the digital world? A team of business experts and researchers from the HSG, ETH Zurich and the Tuck School of Business at Dartmouth College (USA) have published a white paper for Europe’s high-tech industry, in which they outline ideas as to how Europe can make internet companies successful. Together with business experts from major corporations and venture capital companies, as well as start-up investors and corporate founders, they worked out a “5-point plan” to boost the global competitiveness of European high-tech start-ups. More ›

    The Revaluation of Risk-Taking European Startups and High-Tech Companies: A 5-Point Plan to Nurture Global Euro-Champions

    Topics: Europe, Risk, Technology

  • Customer Excellence and the Customer-Focused Organization Photo

    Customer Excellence and the Customer-Focused Organization

    Roundtable on Digital Strategies Publication

    Members of the European Chapter of the Roundtable on Digital Strategies convened at Clariant International in Munich, Germany, for a day-long discussion of how customer/vendor interactions are changing, what it means in today’s world to be a customer-focused enterprise, and what role technology and digital strategies play, both in creating the new customer landscape, and in adapting to it and managing it for the benefit of customers and vendors. Participants in the session included CIOs and their customer-facing business partners from host Clariant International, Eaton Corporation, Hilti Group, Holcim, Insurance Australia Group, the International Federation of the Red Cross and Red Crescent Societies, and UPC Cablecom.

    Overview

    Topics: Customer, Enterprise IT

  • Developing Agile Innovation Capabilities Photo

    Developing Agile Innovation Capabilities

    Roundtable on Digital Strategies Publication

    Innovation is the lifeblood of corporate growth, providing the new products, services, and business models that keep a company competitive, increase market share, and challenge talented people. Traditionally one of the greatest challenges that companies face is how to capitalize on innovative ideas while running their core operations ever more efficiently; today the question often is, how can companies innovate intelligently, in a fast-paced environment? Members of the European and Americas Chapters of the Roundtable on Digital Strategies convened at Chevron’s headquarters in Houston for a day-long discussion of sourcing, nurturing, and managing innovation, including current practices, their challenges, and ideas for how to improve. Participants in the session included CIOs and innovation leaders from Eaton Corporation, Chevron, Coca-Cola Enterprises, Eastman Chemical Company, Tenaris, and Tetra Pak, along with innovation experts from consultancy Alvarez & Marsal, the Bauer College of Business at the University of Houston, and the Center for Digital Strategies of the Tuck School of Business at Dartmouth College.

    Overview (146.3)

    Topics: Innovation

  • The Internet of You: Better Living Through Connectivity Photo

    The Internet of You: Better Living Through Connectivity

    Patrick Wheeler
    Britt Technology Impact Series Written Overview

    The 2013–14 Britt Technology Impact Series examined how the physical world is becoming fully embedded with technology in a series titled, “The Internet of You: Better Living through Connectivity.” This summary highlights the unique perspectives offered by Britt Series speakers who are leaders in developing and deploying the Internet of Things (IoT). IoT has long been a promise of the modern age and with the significant reduction of costs associated with sensor, networking, and data storage, it is finally reaching a tipping point and becoming widespread. The idea of putting connected sensors in everyday objects and controlling those devices or “things” via direct or machine-to-machine methodologies is now a reality, and has widespread implications for individuals, enterprises, and entire industries. We invite you to explore our findings on this topic with insights from executives at Buxton, INEX Advisors, WiserTogether, AnswerMine Group and more.

    Overview

    Topics: Internet of Things

  • The Business of Social Photo

    The Business of Social

    Roundtable on Digital Strategies Publication

    Social and collaboration technologies are redefining how people work, play, and shop, and blurring the lines among those activities. “Liking” corporate brands has become as commonplace as liking friends, and “Yam Jams” are starting to replace traditional corporate meetings.  Collaboration inside and outside the firewall, and the types and amounts of data these activities and interactions generate, challenge traditional IT’s tools and technologies, and indeed the enterprise’s very business model. The European and American Chapters of the Roundtable on Digital Strategies convened in Warth, Switzerland for their annual joint session:  a day-long discussion of the current uses of social technologies by and in the enterprise, the different approaches taken by B2B versus B2C companies, and what companies will need to do to be successful with social technologies in the coming years. Participants in the session included CIOs and colleagues in communications and other business functions from ABB, Chevron, Clariant International, Coca-Cola Enterprises, Eastman Chemical Company, the Hilti Group, Holcim, Schindler, Swarovski, and Tenaris.  The session was hosted by the Center for Digital Strategies of the Tuck School of Business at Dartmouth College.

    Overview

    Topics: Commerce, Social Tech, Strategy

  • Risk Management and Information Security Overview Photo

    Risk Management and Information Security Overview

    CISO Information Security Workshop Publication

    The Center for Digital Strategies at the Tuck School of Business, the Institute of Information Management at the University of St. Gallen and the Frauenhofer Institute convened a two-day workshop for Chief Information Security Officers (CISOs) at Kartause Ittingen in Warth, Switzerland. The topic of the sessions was enterprise risk management, and how it supports and is supported by information security and cybersecurity. Industry CISOs joined academics from the US and Europe to discuss technology, processes, and strategies for protecting information, corporations, and individuals in an increasingly vulnerable cyber landscape. Participants in the session included CISOs from ABB, Cisco, Clariant International, Credit Suisse, Goldman Sachs, Hilti, Holcim, Novartis International, Richemont International, Schindler, Swarovski, and a World Economic Forum representative.

    Overview

    Topics: Innovation, Risk

  • Rethinking Cyber/Information Security Photo

    Rethinking Cyber/Information Security

    Roundtable on Digital Strategies Publication

    The Americas Chapter of the Roundtable on Digital Strategies convened at Bechtel Global’s facility in Reston, VA for a day-long discussion of the current topics and challenges in information security. Cybersecurity has been a recurring topic in Roundtable discussions, as evolving technology continues to enable new business models, which in turn open up new vulnerabilities and new sources of threat.  Participants included CIOs and their information security colleagues from host Bechtel Global Corporation, Eastman Chemical, Coca-Cola Enterprises, Tenaris, Time Warner Cable, and YUM! Brands, as well as cybersecurity legal expert Adam Golodner of Kaye Scholer. The session was sponsored by the Center for Digital Strategies of the Tuck School of Business at Dartmouth College, and moderated by M. Eric Johnson, Dean of the Owen Graduate School of Management at Vanderbilt University. More ›

    Overview (147KB)

    Topics: Cybersecurity, Information Security

  • IT-Enabled Products and Services and IoT Photo

    IT-Enabled Products and Services and IoT

    Roundtable on Digital Strategies Publication

    The European Chapter of the Roundtable on Digital Strategies convened at the headquarters of ABB Technology in Zurich, Switzerland, for a day-long discussion of products and services that are enhanced or enabled by technology embedded within them, and the relationship of those products and services to the Internet of Things (“IoT”).  Topics addressed during the day included different definitions of IoT, the readiness of corporations to address IoT challenges and opportunities, the differences in the IoT between the B2B and the B2C sectors, the impacts on existing and potential new business models, and what corporations have to do to at least keep up with, if not get ahead of, this massive wave in the IT and business ecosystem. Participants in the session included CIOs and their business unit counterparts from hosts ABB Ltd., as well as Clariant International, Hilti AG, the Holcim Group, the International Federation of the Red Cross and Red Crescent Societies, Nestlé, Swarovski AG, Tetra Pak, and Volkswagen AG.  The session was moderated by Hans Brechbühl of the Center for Digital Strategies at the Tuck School of Business at Dartmouth College.

    Overview (547KB)

    Topics: Data, Internet of Things, Privacy, Services, Supply Chain

  • The Internet of Things: The Opportunities and Challenges of Interconnectedness Photo

    The Internet of Things: The Opportunities and Challenges of Interconnectedness

    Roundtable on Digital Strategies Publication

    The Americas Chapter of the Roundtable on Digital Strategies convened for a day-long discussion of the phenomenon of the IoT: What it is, where it’s going, and what is holding it back. Topics for the day included examples of current IoT deployments and the value they deliver; the business value behind IoT initiatives for both companies and customers; and obstacles slowing further progress. Participants shared perspectives from both the consumer and industrial sectors — and each group was surprised to discover how far along the other was, and how much could be learned from their experiences. Common themes included the primacy of providing additional customer value, the need for balancing privacy with commerce, the disruption to existing business models, and how in the world are companies going to manage and derive value from all this new data?

    Overview (380.8KB)

    Topics: Internet of Things

  • Information Security Organization and Governance Photo

    Information Security Organization and Governance

    CISO Information Security Workshop Publication

    We convened a day-long workshop for Chief Information Security Officers (CISOs) at Kartause Ittingen in Warth, Switzerland. The topic of the day was the organization and governance of information security in corporations, given the nature of the changing information security threats and the challenges of supporting new business models and technologies in the workplace. CISOs from industry and government joined with academics from the US and Europe to discuss what was needed to address these threats and challenges. Participants in the session included CISOs from ABB, Adidas, Bechtel, Cisco, Daimler, Goldman Sachs, Hilti, ING, Novartis, Schindler, Swarovski, Swiss Reinsurance Company, the Swiss Confederation and UniCredit. The workshop was hosted by the Center for Digital Strategies at the Tuck School of Business at Dartmouth College and the Institute of Information Management at the University of St. Gallen.

    Overview (253KB)

    Topics: Governance, Information Security

  • IT-Enabled Products and Services Photo

    IT-Enabled Products and Services

    Roundtable on Digital Strategies Publication

    The Americas chapter of the Roundtable on Digital Strategies convened in Cleveland at the Eaton Center in June 2013, to discuss the emergence of new products and services enabled by embedded IT.  These new capabilities in data generation, collection, and communication create important new opportunities for all kinds of applications and businesses, but they are also placing stringent new demands on IT organizations.  The Roundtable gathered to discuss topics relating to both sides of this dynamic, including business models, security concerns, impacts on IT and business operations, and the very nature of the future role of IT in the enterprise.  Participants in the session included CIOs and their executive business partners from Bechtel, Chevron, Eaton, Eastman Chemical, the Hilti Group, Nike, and Time Warner Cable, as well as professors from the Center for Digital Strategies at the Tuck School of Business at Dartmouth.

    Overview (174KB)

    Topics: Information Technology, Product Development, Services

  • Information Overload: Capitalizing on Big Data Photo

    Information Overload: Capitalizing on Big Data

    Tim Paradis


    Britt Technology Impact Series Written Overview

    The Britt Series focused on big data for the 2012–13 academic year because the amount of information in the world is growing at an unprecedented pace. This ever-widening flow of data is the byproduct of a digital, networked economy. New types of information and new combinations of data sets are yielding new insights. This “big data” is changing how technology can serve consumers and enterprises. The following summary highlights the unique perspectives offered by Britt Series speakers who are at the forefront of working with big data and, as such, in developing new ways to examine and interact with our world.

    Capitalizing on Big Data (6.70MB)

    Topics: Big Data

  • Managing Enterprise Risk Photo

    Managing Enterprise Risk

    Roundtable on Digital Strategies Publication

    The European Chapter of the Roundtable on Digital Strategies convened to share experiences and strategies for identifying, managing and mitigating enterprise risk. This meeting was hosted by Misys and included executives from ABB, Deloitte Consulting, DSK Bank, the Hilti Group, the International Federation of the Red Cross and Red Crescent Societies, Nestlé and Tetra Pak. 

    Overview (213K)

    Topics:

  • Big Data: Capitalizing on the Potential Photo

    Big Data: Capitalizing on the Potential

    Roundtable on Digital Strategies Publication

    The Americas chapter of the Roundtable on Digital Strategies recently convened at Bechtel’s facilities in Glendale, Arizona, for a discussion of so-called “Big Data.” In the 10th anniversary roundtable in October 2011 Big Data had been selected as the technology mega-trend that was the least mature, yet likely to ultimately have the greatest impact. Nearly 18 months later, the group convened to focus on Big Data specifically. The CIOs and their business colleagues addressed topics from the seemingly simple questions of “What is Big Data and why is it useful?” through specific examples of useful applications to broader questions of how to incorporate Big Data into daily business operations. Participants in the session included executives from Bechtel, Brown-Forman, Chevron, Compuware, Dell, Eastman Chemical, Eaton Corporation, Mindshare Marketing, Time-Warner Cable, and YUM! Brands, as well as academics from the Center for Digital Strategies at the Tuck School of Business at Dartmouth. The roundtable was moderated by John Gallant, Senior Vice President and Chief Content Officer of IDG Enterprise.

    Overview in PDF Format (145K)

    Topics: Big Data

  • A Whole New World for Cybersecurity Photo

    A Whole New World for Cybersecurity

    Hans Brechbühl, M. Eric Johnson
    US News & World Report

    South Korea experienced a cyber-nightmare that may not be unusual in the coming years. An attack on the scale of "DarkSeoul," whose origins are as yet unknown, is almost certain to be replicated in the U.S. and Europe in the next decade. Threats from cyberattacks have increased dramatically over the past ten years. In response, spending on information security has exploded, and was estimated to reach $60 billion globally last year, according to Gartner. A decade ago, many security staff were technicians in closet-sized offices responsible for maintaining a company's firewall and giving the occasional lecture to employees on avoiding dubious websites or putting suspect thumb-drives in their laptops. Today chief information security officers have staffs and are briefing the board of directors—and they're playing a lead role in managing risk across the world's biggest companies. Explore the full article. More ›

    Topics: Information Security

  • Driving the Top Line Photo

    Driving the Top Line

    Roundtable on Digital Strategies Publication

    The European and Americas chapters of the Roundtable on Digital Strategies recently convened in Buchs, Switzerland for a discussion on how information technology can help companies drive top-line revenue.  In many companies, the collaboration between CMOs, heads of sales, and CIOs has never been as important as it is now. Similarly, collaboration between production organizations and IT departments is increasing as companies incorporate digital technologies and/or services into more and more product offerings.  CIOs joined for a day with their revenue-owning counterparts to discuss best practices, challenges, and opportunities for IT to help drive business growth.  Questions addressed included: How is embedded IT changing revenue streams and customer relationships?  What is IT’s role as products get “smarter” and more network-connected? What are the implications on organizational boundaries and roles as digital technology becomes more and more pervasive?  Participants in the session included executives from Caterpillar, Hilti, Telefonica, Tenaris, Tetra Pak, and Time-Warner Cable, as well as academics from the Institute of Computer Science and Business Informatics at the University of Vienna and the Center for Digital Strategies of the Tuck School of Business at Dartmouth.  The roundtable was moderated by Mark Lange, Director at Anthro|Capital. Explore their findings here.

    Overview (120K)

    Topics: Collaboration, Innovation, Strategy

  • Managing Enterprise Risk Photo

    Managing Enterprise Risk

    Roundtable on Digital Strategies Publication

    The Americas Chapter of the Roundtable on Digital Strategies convened to share experiences and strategies for identifying, managing and mitigating enterprise risk.  This Roundtable was hosted by Nike. CIOs were joined by executive colleagues responsible for enterprise risk management, legal, audit and security.  Executives and academics participating were from Nike, Inc., Providence Health & Services, Sysco Corporation, Tenaris, Time Warner Cable, YUM! Brands, Inc., and the Tuck School of Business at Dartmouth.

    Overview (181KB)

    Topics: Extended Enterprise, Risk

  • Ahead in the Cloud: The Impact of On Demand Software, Storage and Services Photo

    Ahead in the Cloud: The Impact of On Demand Software, Storage and Services

    Tim Paradis


    Britt Technology Impact Series Written Overview

    The Britt Technology Impact Series, offered by the Center for Digital Strategies, focused on cloud computing for the 2011-12 academic year because the concept is reshaping how consumers and enterprises access and use information. This summary highlights the unique perspectives offered by Britt Series speakers who are at the forefront of working with cloud technology and, in turn, the future of computing. Participants included executives from amazon, Apple, Ariba, at&t, CISCO, facebook, Google, IBM, Microsoft, Nike, Saleforce.com, SAP, Symantec and others.

    Ahead in the Cloud (1.06MB)

    Topics: Cloud Computing, Consumerization of IT, Internet / Connectivity, Mobile

  • Hospitals Should Not Adopt New Healthcare IT Program Too Quickly Photo

    Hospitals Should Not Adopt New Healthcare IT Program Too Quickly

    M. Eric Johnson
    US News

    The Centers for Medicare and Medicaid recently announced that Electronic Health Record incentive payments skipped past $6 billion, with over 122,000 providers already taking part in the action. The incentive frenzy has really just begun, as this represents less than half of the 260,000 providers who have already registered to join the $27 billion funding party.   More ›

    Topics: Healthcare IT & Ops, Information Security


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