Topic: Operations

Food Traceability: A Framework for Transparency through Company Values and Technology

By Mariana Candela, T’24 CDS Fellow This paper investigates the critical role of traceability in transforming the food industry, emphasizing its imp...

Transforming Healthcare Though Building AI Capabilities and Partnerships

In her MBA Fellows research presentation, Amna Sohail T’24 explores the transformative potential of artificial intelligence (AI) in the healthca...

Peter Bloom: A Life in Private Equity

Peter Bloom: A Life in Private Equity . . . and poker, and magic, and cyber, and government and philanthropic service. And it ain’t over yet! Tuck P...

Culture Building in a Physically Isolated Workplace

The COVID-19 pandemic forced many workers into remote work arrangements, breaking down traditional office cultures. As we rethink the future of work t...

Tackling Innovation Barriers in Frontier Markets: Considerations for Entrepreneurs

Start-ups and tech companies in frontier markets often want to emulate the business models and successes of companies like Amazon, Google, Facebook, a...

Fireside Chat with David Sobie T’04, VP of Happy Returns, PayPal

March 28, 2023 The Center for Digital Strategies welcomed alumni fellow David Sobie T’04, VP of Happy Returns at PayPal, back to campus for a fascin...

Best of the West: CDS in Seattle and San Francisco, July 2022

Carolyn Catomeris

On: August 8th, 2022

In mid-July, Patrick and I traveled to Seattle and San Francisco to connect with (and in my case, meet!) several incredible Tuck alumni. It was our fi...

11 Predictions for the Future of B2B Product Marketing

The world of B2B product marketing continues to accelerate at a breakneck pace. It can be hard to keep up with everything. All of this change caused C...

Fireside Chat with BetMGM COO Ryan Spoon

The Center for Digital Strategies at the Tuck School of Business hosted BetMGM Chief Operating Officer Ryan Spoon for a Fireside Chat on Thursday, Apr...

100x: Unlocking Organizational Speed with Mars, Inc. Chief Digital Officer, Sandeep Dadlani

The Center for Digital Strategies and the Tech Club hosted Sandeep Dadlani, Chief Digital Officer for Mars, Inc (home of iconic CPG brands like Snicke...

Fireside chat with BetMGM COO, Ryan Spoon

Join the Center for Digital Strategies on Thursday, April 8, from 12pm – 1pm ET as we welcome BetMGM Chief Operating Officer Ryan Spoon for a Fi...

Digital Drop-in: Elissa Kline T’11, Head of Product, Point

Elissa Kline T’11 Head of Product Point The CDS is excited to welcome CDS Alumna Fellow Elissa Kline T’11, Head of Product at Point, for a...

100x: Unlocking Organizational Speed with Mars, Inc. Chief Digital Officer, Sandeep Dadlani

100x: Unlocking Organizational Speed with Mars, Inc. Chief Digital Officer, Sandeep Dadlani The Center for Digital Strategies and the Tech Club are ex...

Digital Safari: Health Tech and Media

On Friday, October 23, the Center for Digital Strategies and the Center for Health Care are excited to host the first-ever Digital Safari for Fellows ...

The Pandemic as a Catalyst: Rapid Transformation for Future Success in Media and Healthcare

Keri Arslancan T'21 & Arleen Chien T'21

On: November 24th, 2020

On October 23, 2020, the Center for Digital Strategies (CDS) and Center for Health Care (CHC) hosted a pilot “Digital Safari,” bringing together C...

News Flash: Why Pay-to-Play Won’t Save News Desks

Krishna Desai T'21, Patrick Wheeler, Joe McDonald

On: October 23rd, 2020

The New York Times’ investigative team recently broke a story revealing 1,300 local new websites have been bought out by conservative media and PR g...

Retrospective: Fireside Chat with Niraj Shah, CEO of Wayfair

Sarthak Vaish T'21

On: October 16th, 2020

On October 8, the Center for Digital Strategies hosted Wayfair co-founder and CEO Niraj Shah for a fireside chat with the center’s Faculty Direc...

Uber, Lyft Face Serious Challenges to Their Business Models

Patrick Wheeler, Joe McDonald

On: October 7th, 2020

We started this week’s conversation with the following prompt: “The City of Seattle recently announced it would require Uber and Lyft to pay the d...

Walmart+ Demonstrates a Patient, Focused Digital Strategy

Patrick Wheeler, Joe McDonald

On: September 4th, 2020

On Tuesday, Walmart announced the launch date for its new membership platform, Walmart+. At the Center for Digital Strategies, we spend a lot of time ...

The Digital Innovation Lab: Key Decisions and Best Practices for Success

When does it make sense to create an innovation lab within an organization? And is it better to create the lab in or near the corporate headquarters o...

Driving Innovation: Strategies for the Autonomous Vehicle Sector

The autonomous vehicle industry is marching, slowly but inexorably, towards a world in which cars may no longer need humans behind the steering wheel....

Online Only No More: The Venture-Fueled Resurgence of Stores

For digitally native brands, what factors motivate their decision to open brick-and-mortar locations? Join CDS MBA Fellow Emily Fox T’20 as she ...

Deepfakes: Detection and Prevention in the Era of “Fake News”

What are deepfakes? What can companies and their leadership teams do to prepare themselves for a future where deepfake technology is so accessible and...

Focusing on Trust When Driving Innovation and Growing Intrapreneurship

How should a company drive innovation around new technology in a way that enhances the business while continuing to build trust with its core business...

Transforming the Grocery Store Experience with Technology featuring Laura Scott of Takeoff Technologies

What does the future of grocery look like? What does “micro-fulfillment” mean and how does it apply to grocery stores (and beyond)? If we&...

Simple Value Proposition, Complex Digital Strategies

Posted by Joe McDonald

On: April 22nd, 2020

What is your clear promise to your customers, your clients, your constituents? That’s the question Professor Alva Taylor, Faculty Director of th...

Transforming the Retail Grocery Experience with Technology

Takeoff Technologies helps grocery chains transform the retail grocery experience for stores and consumers alike. In our current environment of social...

Creating a Digital-First Strategy

Joe McDonald, Assistant Director

On: April 9th, 2020

In a recent article in Stanford Social Innovation Review, CDS Faculty Director Alva Taylor was quoted in an article about how non-profit organization...

Tech 101 Learning Series: Digital Business Models 2.0

Join the Center for Digital Strategies as we translate foundational technology concepts into easy-to-understand language to help you prepare for caree...

Tech 101: Learning Series Teaches Tech Fundamentals to Future General Managers

Joe McDonald, Assistant Director

On: December 9th, 2019

Over the past several years, the Center for Digital Strategies heard from Tuck students and alumni that some students need to learn the basics of the ...

The Importance of Securing Cisco’s Global Value Chain

January 15, 2018 Edna Conway Chief Security Officer, Global Value Chain Cisco Systems Join the Tuck Center for Digital Strategies and the Thayer Schoo...

Digital Transformation at Ecolab: Nalco Water’s Use of Algorithms to Drive Sustainability and Lower Costs

Julie Lindley VP Marketing Nalco Water, an Ecolab Company Digital technology is revolutionizing the benefits we can provide to our customers. At Nalco...

Reaching the Next Billion: Emerging Markets with Sravya Yeleswarapu T’18

Emerging markets offer companies new customers and opportunities for growth, but how should companies enter emerging markets? MBA Fellow, Sravya Yeles...

Creating a Non-Profit’s Digital Roadmap

How can non-profit organizations undertake a successful digital transformation? Many non-profit leaders find the undertaking of large-scale digital tr...

Center Co-Founder Talks the Future of Tesla

July 2018

Digital Excellence: Peralta Design

Posted by Patrick Wheeler

On: January 24th, 2018

Tuck School’s Center for Digital Strategies takes part in several Executive Education programs offered throughout the year, and in a number of locat...

Affiliated Faculty, Argenti, Quoted on Macy’s Black Friday Credit Card Mishap

November 2017

Digital Excellence: Prisere LLC

Donna Childs, Founder and CEO, Prisere LLC

On: September 27th, 2017

Tuck School’s Center for Digital Strategies takes part in several Executive Education programs offered throughout the year, and in a number of locat...

Why Relentless Curiosity is a Must for CEOs

TNW / July 2017

Own Your Personal Brand

John Chandler T'86, Alumni Advisor & Executive Fellow

On: April 14th, 2017

Keep Perspective When Your Career is in Transition, and be a Champion for Others In the fall of 2015, I found myself navigating a long winding descent...

Enhancing Live Events through Digital Customer Engagement

Join the CDS for a fireside chat with former Harlem Globetrotters CEO and WWE SVP of Marketing, Kurt Schneider D’87. Kurt now consults to live enter...

The Life Insurance Legacy Conundrum: Addressing Challenges to Digital Transformation

John Chandler T'86, Alumni Advisor & Executive Fellow

On: February 17th, 2017

The chief customer officer of an innovative and rapidly growing digital solution provider recently expressed to me her frustration with their lack of ...

Tech Bytes to Know this Week: 12.15.2016

Patrick Wheeler, Program Manager

On: December 15th, 2016

Yahoo Reveals the Largest Data Breach in History (1 Billion Accounts)  – More than any other issue, data breaches and information security were ...

Digital Excellence: Arthur Lawrence – Turning Efficiency into Excellence

Ilyas Baig, Partner, Arthur Lawrence

On: December 1st, 2016

Tuck School’s Center for Digital Strategies takes part in several Executive Education programs offered throughout the year, and in a number of locat...

Hacking Your Product Management Career with Gibson Biddle T’91

October 14, 2016 The Tuck Technology Club welcomed NerdWallet Executive-in-Residence and former Netflix VP of Product, Gib Biddle T’91, to campu...

Specialist vs. Generalist Positioning

Firms choose to position themselves as either specialists in a niche field, or generalists.  In this paper, the authors develop an analytic model to ...

Enabling Sales Teams to Scale Faster and Cheaper Through Software

Watch MBA Fellow, Chris Hogan T’16, present findings from his MBA Fellows research project on enabling sales teams using software. Chris focuses...

How Smart Home Devices are Poised to Bring Just-In-Time Inventory Management to Homes

Watch MBA Fellow, Robert Wilson T’16, present findings from his MBA Fellows research project on how smart home devices are allowing customers to man...

Digital Excellence: CG Moving Company

Charlie Gonzalez, CEO, CG Moving Company

On: August 15th, 2016

Tuck School’s Center for Digital Strategies takes part in several Executive Education programs offered throughout the year, and in a number of l...

Tech Bytes to Know this Week: 7.22.2016

Patrick Wheeler, Program Manager

On: July 22nd, 2016

Twitter fighting digital harassment, SoftBank’s $31Billion takeover, Facebook’s drive toward drone-powered internet, and PokemonGo’s...

Alumni Profile: Annie Hsu T’11, Strategy Director at Frog Design

Tuck News / May 2016

Tech Bytes to Know This Week: 3.23.2016

Patrick Wheeler, Program Manager

On: March 23rd, 2016

From Amazon’s new delivery & logistics company, to 10 Years of #LoveTwitter, to a CXO Talk with Stephen Hoover, CEO of PARC, a Xerox company...

Tuck Center Provides Input to the World Economic Forum’s Davos Meeting

Tuck News / November 2015

Visiting Executive: Matt Marolda T’02, Chief Analytics Officer at Legendary Entertainment

We were pleased to welcome Matt Marolda to speak during Professor Taylor’s class, Strategy in Turbulent Environments. Matt Marolda T’02, ...

Running a High Performance Team at a Tech Firm

Center MBA Fellows met with Google’s Americas Sales Lead, Mobile App Ads and CDS Alumni Fellow, Brent Dance T’13, to learn what it takes to ru...

Center MBA Fellows and HubSpot

Allison Elworthy T’11 VP of Operations, Chief of Staff HubSpot As VP of Operations and Chief of Staff at HubSpot, Alison is responsible for the ...

Tech Meet & Greet with Steve Hallowell T’10, VP, Sales Enablement & Operations, MuleSoft

Center MBA Fellows met with MuleSoft’s VP of Sales Enablement & Operations, Steve Hallowell T’10, to learn how MuleSoft helps companie...

Fireside Chat with Blair LaCorte T’90

Mr. LaCorte T’90 visited Tuck to chat about the challenges of navigating careers and to share his vast and varied career experience. The event w...

Software Market Overview

Join Tyler Dewing T’06, a Director in the Technology, Media and Telecom Group at Harris Williams & Co., to learn about how to understand, ev...

2014 Microsoft Business Innovation Challenge

Create, Compete, Win – 2014 Microsoft Business Innovation Challenge. In a team of three, you will propose the single most important challenge M...

Graham Brooks T’02 Promoted to Partner at .406 Ventures

Yahoo Finance / September 2014

Amtrak: A Failing Bargain

Valley News / July 2014

Steven Granat, Director of Global Alliances, EMC Corporation

Steven Granat is Director, Global Alliances at EMC Corporation a $23b leader in information technology. He is responsible for overseeing a global team...

GeirHeads Technology Conference

geirheads_technology_conference_2013 The Technology Club at the Tuck School of Business at Dartmouth, in partnership with Tuck’s Center for Digital ...

Employing Consumer IT in Operations

EMPLOYING CONSUMER IT IN OPERATIONS: WILL IPADS SAVE MONEY, INCREASE EFFICIENCY, AND RAISE USER SATISFACTION? In 2012, the Swiss Federal Railway (SBB)...

Norwegian Cruise Line

After five years of profitable growth, Kevin Sheehan, CEO of Norwegian Cruise Line, rang the NASDAQ bell on Norwegian’s first day of trading. U...

Entertainment, Sports & Media Symposium

On April 4-5, Tuck held its 5th annual Entertainment, Sports & Media Symposium. This year’s symposium focused on what media business models will...

For Digital Medical Records, A Second Opinion

Tuck News / March 2013

XOJET

Blair LaCorte T90 glanced out the window as his Virgin American flight approached San Francisco International Airport, and thought about the challeng...

Interview with Collin Douma, VP, Social Media, Proximity BBDO

Managing Enterprise Risk

The European Chapter of the Roundtable on Digital Strategies convened to share experiences and strategies for identifying, managing and mitigating ent...

Meaningful Use of Electronic Health Record Systems and Process Quality of Care

Evidence from a Panel Data Analysis of U.S. Acute-Care Hospitals. Objective: To estimate the incremental effects of transitions in electronic health...

Information and Pricing Strategy and Channel Conflicts in Air Travel Industry

Robert J. Kauffman is currently a Visiting Professor of Information Systems and Strategy at the School of Information Systems and the Lee Kong Chian S...

Medication Administration Quality and Health Information Technology: National Study of US Hospitals

A retrospective cross-sectional analysis of data from three sources: CPOE/eMAR usage from HIMSS Analytics (2010), medication quality scores from CMS H...

Steve Cassavant T’05, VP, Strategy and Business Development, IGN Entertainment

CISO vs Adversary Healthcare Investment Game

Ray Kerins, VP, External Affairs & Worldwide Communications, Pfizer Inc.

LEED Adopters: Public Procurement and the Private Supply of “Green” Buildings

Professor Simcoe’s research covers topics in innovation, science and technology policy, intellectual property and corporate strategy. He is an exper...

The Impact of Modularity on Intellectual Property and the Value of Knowledge

Carliss Y. Baldwin is the William L. White Professor of Business Administration at the Harvard Business School. She studies the process of design and ...

CISO vs Adversary

Groupon

On track to exceed two billion dollars in revenue in 2011 in its third full year of business, Groupon and its latest daily deals were news the busines...

Alex Dudley, VP of Public Relations at Time Warner Cable

Steve Cassavant T’05, VP, Strategy and Business Development, IGN Entertainment on Social Gaming

Interview with John Lester, Director of Community Development, ReactionGrid

Rod Thorn, Director of Communications, PepsiCo

Jan Brecht, CIO, Adidas Group Discusses Social Technology

Watch Jan Brecht, Chief Information Officer at Adidas Group, discuss social media. Jan’s insight underscores the breadth and depth of social me...

Interview with Josh Bernoff, SVP Idea Development, Forrester Research, Part 2

Performance by Design: People, Process and Technology

CIOs from Bechtel, Hilti, Tetra Pak, BMW, Eastman Chemical, Nestlé and ABB considered the evolution of process thinking and best practices for drivi...

An Empirical Analysis of Price, Quality and Incumbency in Service Procurement Auctions

Technology, Innovation, and Learning (TIL)October 15, 2010 Speaker(s): Associate Professor Tunay Tunca, Stanford Graduate School of Business...

Terry Kramer, Regional President, Vodafone Americas

Interview with Josh Bernoff, Part 2

Interview with Josh Bernoff, Part 3

Interview with Josh Bernoff, SVP, Idea Development, Forrester Research, Part 1

Interview with Universal Picture’s SVP, Doug Neil T’91

Digital Platforms

Mark Vandenbrink, Vice President ofTechnology Solutions,Samsung

View Mobile Future Panel Highlights

Mobile Strategy, Technology, Entertainment and Innovation Panel

Adam Cahill, SVP, Digital Media, Hill Holliday

Jonathan Barzilay, SVP,Programming & Advertising,FLO TV/Qualcomm

Interview with Terry Kramer, Regional VP, Vodafone Americas, Part 1

Interview with Terry Kramer, Regional VP, Vodafone Americas, Part 2

Interview with Margo Carlson DeLonge, VP, Global Communications, Tele Atlas

Digital Communication at Dell

Every second two new blogs are created, seven PCs are sold, 2.2 million emails are sent, 520 links are clicked, 1,157 videos are viewed on YouTube, 31...

Managing Risk of IT Disruptions in Healthcare Settings: A Continuity of Operations Planning Process

Over the last few decades, a rapid adoption of information technologies in nearly every facet of patient care in healthcare settings has taken place;...

Hulu, To Be Or Not To Be

Los Angeles-based Hulu.com had finished 2008 with impressive growth in both viewership and market visibility. The video portal startup, established in...

Enhancing Service at Southwest Airlines

Scarcely five years at the helm of Southwest Airlines, CEO Gary Kelly was navigating the high-flying airline through the downturn of 2009. By focusing...

Technology and Quality at Steinway

For almost two centuries, Steinway & Sons set the standard for excellence in piano manufacture. This case articulates the Steinway definition of q...

Broadband TV: Emerging Markets

Professor Eric Johnson hosted a discussion with two leaders in Broadband TV, Jed Simmons and Robert Quicksilver to discuss business strategy in this e...

Strategic Information Management under Leakage in a Supply Chain

Krishnan Anand is Assistant Professor of Operations and Information Management at the Wharton School of the University of Pennsylvania. His research s...

Nolej Studios: Growing a Creativity-Based Company

Nolej focuses on providing dynamic websites, brand identities, and unique interactive demos primarily for clients targeting a young adult, urban, hip ...

Information Risk Analysis at Jefford’s

Jefford’s faces several information security threats and must decide which risks to mitigate and at what cost. Headquartered in the U.S., Jeffor...

Global Competitors as Next-Door Neighbors

Minyuan Zhao is the Assistant Professor of strategy at the Ross School of Business. Her research interests are in the interaction between firm strateg...

Social Media and the Burger King Brand

With profits decreasing and franchisees unhappy, Burger King needed to take dramatic action and redefine how it was perceived by customers. Instead of...

Developing Railroad Security

Rail traffic is increasingly a target of choice for organized and careful terrorists. Read about what could be done.

Making Waves: Market Incentives and Organizational Capabilities

Rebecca Henderson is the Eastman Kodak Professor of management at the Sloan School of Business. She specializes in technology strategy and in the broa...

Product Design Collaboration

Victoria’s Secret

Amid some of the toughest retail conditions in years, Victoria’s Secret announced a gain of 9% in first half-year 2002 sales and 30% in operatin...

Managing the Organizational Impact of Global Operations

This Roundtable discussion focused on approaches to building and managing highly competitive global organizations and their business processes. Expe...

Making the Link Between Sales and Operations Planning

This discussion focused on approaches to strengthening the link between sales and operations planning, both internally within large organizations and...

PERI

The international market leader in an increasingly important product and service segment of the construction industry, PERI faced key decisions on upd...

McGraw Hill: GradeSummit

This case outlines the interesting challenges McGraw Hill faced in launching an online testing and assessment product for higher education. It offers ...

Quad Wants to be a “Savi” Player in Agribusiness

In the competitive world of agribusiness, producer growers and grocery retailers must all strive to improve produce quality and reduce logistics cost....

Garden.com – At the End of the Runway

In the etailing gold rush of 1999, Garden.com was celebrated by both the dot.com media and the traditional business press as the quintessential virtua...

Microsoft’s Xbox Gamble

In 2001, Microsoft released its first Xbox console, going head to head with the latest from Nintendo and Sony. Would the market accept the new platfor...

AT&T Comcast Corporation: Making Good on the Broadband Promise?

On December 19, 2001, AT&T’s Board of Directors unanimously approved Comcast’s bid for AT&T Broadband. AT&T’s strategy t...

New York Times Digital

In 1995, the New York Times, launched New York Times Digital, a new venture dedicated to building a profitable business focused on distributing news c...

Groove Networks: Making P2P a Reality

Is P2P the future of collaboration in the workplace? Groove Networks certainly believes so, as do backers Accel Partners, Intel Capital, and most rece...

Technology Note: Internetworking Products

Intended as background reading for students unfamiliar with internetworking products and markets, this Technology Note can be used alongside the two C...

Cisco Systems (A): Evolution to e-Business

Cisco Systems prides itself as an “end-to-end networking company.” The phrase describes not only their product line but the way they run t...

Cisco Systems (B): Maintaining an Edge in e-Business

As of March 2001, Cisco Systems enjoys a reputation as the most sophisticated e-business in the world. For its executives, the question of how to main...

Simon & Schuster

In July of 2000, Simon & Schuster (S&S), one of the world’s preeminent publishers of consumer books, agreed to a long-term strategic all...

Electronic Trading Systems and Fixed Income Markets

Electronic trading systems have only recently begun to account for measurable levels of the $88 trillion in annual trading volume in the US fixed inco...

Do You Yahoo?

Two recent changes in the competitive landscape, AOL’s merger with Time Warner and Terra’s acquisition of Lycos, were pitting Yahoo agains...

Participate.com

Participate.com views itself as a leader in the provision of outsourced community management services. Their CEO, Alan Warms, believes they have gaine...

Experience.com, Inc.

The cornerstone of the recruiting solutions company Experience.com, Inc. had always been its relationships with college career centers: they worked wi...

Postponement Strategies for Channel Derivatives

The value of postponing product differentiation until final distribution for manufacturers who market a family of product derivatives through multipl...

Product Sequencing, Knowledge, and e-Commerce

The digital economy spans a wide range of businesses and services. This paper focuses on electronic commerce on the Internet, defined as purchases an...

Mattel, Inc: Vendor Operations in Asia

After the announcement of the merger between Mattel, Inc. and its second largest rival, Tyco Toys, SVP Ron Montalto was embroiled in a debate over the...