Customer Excellence and the Customer-Focused Organization
Topics: Big Data / Analytics Customer Enterprise IT Governance Marketing / Sales
Roundtable on Digital Strategies Publication
Members of the European Chapter of the Roundtable on Digital Strategies convened at Clariant International in Munich, Germany, for a day-long discussion of how customer/vendor interactions are changing, what it means in today’s world to be a customer-focused enterprise, and what role technology and digital strategies play, both in creating the new customer landscape, and in adapting to it and managing it for the benefit of customers and vendors.
Participants in the session included CIOs and their customer-facing business partners from host Clariant International, Eaton Corporation, Hilti Group, Holcim, Insurance Australia Group, the International Federation of the Red Cross and Red Crescent Societies, and UPC Cablecom.
