Customer Experience and the Customer-Focused Organization
Topics: Culture Customer Governance
Roundtable on Digital Strategies Publication
CIOs from ABB, BT, BMW, Credit Suisse, DHL, Hilti, Erste Holcim, Nestlé and Novartis joined executives and academics in Vevey, Switzerland to discuss the role of IT in relation to customer experience in today’s marketplace. The key learnings gleaned at this discussion are offered in this overview.
