Usability Failures and Healthcare Data Hemorrhages

M. Eric Johnson, Nicholas D. Willey

IEEE Security & Privacy

Data leaks are often the result of usability failures. In healthcare, usability failures risk both patients’ health and their identity. In this article, the authors analyze samples of medical-related files collected from peer-to-peer file-sharing networks. These leaked files contained significant protected health information and demonstrate the risk to patients and institutions. Through interviews and field research, they document how usability failures lead to such hemorrhages.
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