ArchivesWhite Papers

Uber: A Culture of Entrepreneurship

By Tim Wong, T’24 CDS Fellow This paper delves into the phenomenon of the “Uber Mafia,” a network of former Uber employees who have gone...

AI in the Nonprofit Sector

By Beth Bollinger, T’24 CDS Fellow This paper explores the transformative potential of Artificial Intelligence (AI) in the nonprofit sector, highlig...

Food Traceability: A Framework for Transparency through Company Values and Technology

By Mariana Candela, T’24 CDS Fellow This paper investigates the critical role of traceability in transforming the food industry, emphasizing its imp...

Private Equity and AI: Deal Sourcing, Decision Making and Value Creation

By Hannah Darpoe, T’24 CDS Fellow This paper explores the transformative potential of generative artificial intelligence (AI) and data analytics in ...

Transforming Healthcare through Building AI Capabilities & Partnerships

By Amna Sohail, T’24 CDS Fellow This paper explores strategies for implementing artificial intelligence (AI) in healthcare to address some of the in...

Brand Marketing for Mobile Games

The mobile gaming industry generated an estimated $77.2B of revenue in 2020, and is estimated to surpass the $100B mark by 2023. Interest in mobile g...

11 Predictions for the Future of B2B Product Marketing

The world of B2B product marketing continues to accelerate at a breakneck pace. It can be hard to keep up with everything. All of this change caused C...

Digital Therapeutics: The Future of Digital Health Tools and Virtual Care

Digital therapeutics (DTx) are an increasingly attractive field from a patient, provider, and investor perspective. Utilization of virtual care and di...

The Digital Innovation Lab: Key Decisions and Best Practices for Success

When does it make sense to create an innovation lab within an organization? And is it better to create the lab in or near the corporate headquarters o...

Driving Innovation: Strategies for the Autonomous Vehicle Sector

The autonomous vehicle industry is marching, slowly but inexorably, towards a world in which cars may no longer need humans behind the steering wheel....

Deepfakes: Detection and Prevention in the Era of “Fake News”

What are deepfakes? What can companies and their leadership teams do to prepare themselves for a future where deepfake technology is so accessible and...

Playbook: Go-to-Market Strategies for Mobile Gaming Studios

The mobile game industry is currently worth $68.5B, and many of the largest gaming companies are investing heavily in the space. Many of these larger ...

Chatbots in Enterprise System Management

Chatbots in Enterprise System Management CDS MBA Fellow, Mike Hanley T’19, provides an overview of chatbot technology and explains how they can be u...

Edge Computing: How Leaders Should Evaluate Investment

As the focus on cloud computing continues to grow, it’s important to understand that for certain use-cases, cloud infrastructure is not ideal. ...

Figuring Out Freemium: How B2B SaaS CEOs Should Assess the Freemium Opportunity

Software-as-a-service (SaaS) product adoption has exploded over the past 10 years, with the average business spending $343K on SaaS products in 201...

Combatting Algorithmic Bias in Recruiting: The Pursuit of Equitable and Transparent Machine Learning in Human Resources

Combatting algorithmic bias in hiring serves multiple purposes beyond the intrinsic value of pursuing fairness in the hiring process. In addition to...

When to Venture Into Corporate Venture

When to Venture into Corporate Venture Corporate Venture Capital (CVC) reached all-time highs in 2018. CVCs participated in $53B of funding across n...

Voice Technology in Healthcare

The growth in adoption of voice assistants and voice tech is projected to triple to 8 billion devices in use by 2023, and 50% of all searches are expe...

Exploring the Barriers to the Broad Adoption of Cloud Gaming

The global gaming market reached more than $107 billion in 2017, and with the global gaming population forecasted to reach 3 billion by 2021, major g...

Pillars of Trust: Methods for Managers to Avoid Losing Trust in the Digital Age

In today’s business environment, breaches of trust are questions of when, not if. Every business model and each business decision contain some ri...

Tuck and Google: The Power Duo Making An Impact on Women and Minority Owned Small Businesses

by Kylee Sibilia Twice a year, Tuck partners with Google to run a program that gives minority small business owners the tools to be successful in the ...

Decision-Making: Data and AI

Since the Roundtable on Digital Strategies first discussed big data in 2012, the data explosion has only accelerated. At the same time that enterprise...

Data, Decision-Making and AI

The technologies that underpin modern society (e.g. IoT and sensors, social media) continue to drive a massive increase in data of all shapes and size...

Digital Transformation: A Secure Connected Healthcare Ecosystem

The Center for Digital Strategies (CDS) at the Tuck School of Business at Dartmouth and the Owen Graduate School of Management convened a workshop foc...

Information Risk Management in the Digital Age

Information security dominated the headlines throughout 2017, with debate over the impact of hacking on the US presidential elections and major new da...

A Toolkit for Legacy Retailers to Optimize Their Digital Shopper Engagement

Stephanie Yera T’18, MBA Fellow with the CDS, conducted research designed to help legacy retailers understand the threat from e-commerce players...

Autonomous Vehicle and its Value Creation to User Experience

Robin Hwang T’18, MBA Fellow with the CDS, conducted research evaluating adoption of autonomous vehicles and what user experiences are likely to...

Deep Shift: Fundamental Changes in Enterprise Technology

The Roundtable on Digital Strategies first discussed the impact of technology mega-trends in 2011, as mobile computing, social media, big data and the...

The Changing Workplace, Talent Wars and the Millennial Perspective

Pervasive information-sharing and connectivity are transforming the structure of business, society and work, and with it the nature of the employer-em...

Cyber/Information Security in the Digital Age

Threats to enterprise information security are escalating due to a number of factors: increased connectivity with outside vendors; the growing number ...

Recommendations for Enterprises

Business model changes enabled by technology are causing disruption across all sectors of the global economy. Established businesses must recognize th...

Transforming Into a Software Company

Thinking like a software company can help traditional businesses adapt to the change caused by digital disruption and transform into a leading digital...

The Digital Enterprise and Changing Business Models

Digital technologies have penetrated every aspect of consumer life and modern business. The number of connected devices and sensors continues on its e...

The Digital (R)Evolution: Transforming Business Models

The 2015-16 Britt Technology Impact Series (BTIS) explored the challenges and opportunities driven by digital technologies in a series focused on the ...

10 Organizational Cybersecurity Imperatives

by Hans Brechbühl In recent years, the Center for Digital Strategies has been fortunate to observe and interact with the efforts of a number of large...

Welcome to the Age of Better Data

By Jeff Moag   For years now, the popular press has been heralding the coming age of data supremacy in retail. The reports are often framed in Orwel...

Global Supply Chain Management: Digital Supply Chains and Logistics

Modern supply chains have to account for the interdependence of global markets, the volatility of world events, and the pervasive connectivity of peop...

Cybersecurity: Building Secure Connected Healthcare Organizations

The Center for Digital Strategies (CDS) at the Tuck School of Business at Dartmouth and the Owen Graduate School of Management convened a workshop foc...

The Role of Big Data and Predictive Analytics in Retailing

Journal of Retailing, forthcoming Praveen Kopalle, et al. Praveen Kopalle, associate dean for the MBA program and the Signal Companies’ Professor of...

Navigating the Leadership Challenges of Innovation Ecosystems

Professor Ron Adner is an expert on innovation and business ecosystems.  Adner discussed with MIT his research and work in the context of digital inn...

Occupational Survival Through Field-Level Task Integration

Some occupations thrived after the dawn of computers. Others went extinct. In a new research paper, Tuck professor Steven Kahl D’91 explores why. A ...

Right Tech, Wrong Time

How to make sure your ecosystem is ready for the newest technologies.   Innovation Professor Ron Adner and Rahul Kapoor write on what businesses...

Specialist vs. Generalist Positioning

Firms choose to position themselves as either specialists in a niche field, or generalists.  In this paper, the authors develop an analytic model to ...

The Digital Enterprise and Changing Business Models

Our world is increasingly digitized, characterized by pervasive connectivity of people and things and overwhelming amounts of data. Advances in artifi...

A Digital World: Where Will We Lead Corporate IT?

In October of 2015, the Roundtable on Digital Strategies discussed the impact of the nature of digital and the accelerating pace of technological chan...

Connected Everywhere: The Transformation to a Hyperweb World

The 2014–15 Britt Technology Impact Series examined the transformational impact of the growing hyperweb and the fusion of technology into every inte...

Deep Shift: 21 Ways Software Will Transform Global Society

Hans Brechbühl co-authored this World Economic Forum report on the impact of software on society with fellow Global Agenda Council members.

The Business of (Big) Data

In February 2013, the Roundtable on Digital Strategies discussed the potential of the (at the time) relatively new and definitely exciting field of Bi...

The Revaluation of Risk-Taking: European Startups and High-Tech Companies

Would PayPal and Tesla Motors founder Elon Musk have been able to grow his business in a European garage?  Or would the safe smallness of his environ...

Customer Excellence and the Customer-Focused Organization

Members of the European Chapter of the Roundtable on Digital Strategies convened at Clariant International in Munich, Germany, for a day-long discuss...

Developing Agile Innovation Capabilities

Innovation is the lifeblood of corporate growth, providing the new products, services, and business models that keep a company competitive, increase m...

The Internet of You: Better Living Through Connectivity

The 2013–14 Britt Technology Impact Series examined how the physical world is becoming fully embedded with technology in a series titled, “The Int...

The Business of Social

Social and collaboration technologies are redefining how people work, play, and shop, and blurring the lines among those activities. “Liking” corp...

Risk Management and Information Security Overview

The Center for Digital Strategies at the Tuck School of Business, the Institute of Information Management at the University of St. Gallen and the Fra...

Balancing Innovation and Operations: Second Generation Enterprise Mobility

Balancing Innovation and Operations: Opportunities and challenges of second generation enterprise mobility. A new generation of mobile IT is driving n...

Rethinking Cyber/Information Security

The Americas Chapter of the Roundtable on Digital Strategies convened at Bechtel Global’s facility in Reston, VA for a day-long discussion of the cu...

IT-Enabled Products and Services

The Americas chapter of the Roundtable on Digital Strategies convened in Cleveland at the Eaton Center in June 2013, to discuss the emergence of new p...

The Internet of Things: The Opportunities and Challenges of Interconnectedness

The Americas Chapter of the Roundtable on Digital Strategies convened for a day-long discussion of the phenomenon of the IoT: What it is, where it’s...

Case Catalog Library

The center develops case studies that help students examine how digital strategies are changing the way firms compete. Our cases illustrate how these ...

Institutionalizing HIPAA Compliance Organizations and Competing Logics in U.S. Health Care

Health care in the United States is highly regulated, yet compliance with regulations is variable. For example, compliance with two rules for securing...

Information Security Organization and Governance

We convened a day-long workshop for Chief Information Security Officers (CISOs) at Kartause Ittingen in Warth, Switzerland. The topic of the day was ...

IT-Enabled Products and Services and IoT

The European Chapter of the Roundtable on Digital Strategies convened at the headquarters of ABB Technology in Zurich, Switzerland, for a day-long dis...

Information Overload: Capitalizing on Big Data

The Britt Series focused on big data for the 2012–13 academic year because the amount of information in the world is growing at an unprecedented p...

The New Enterprise Mobility: Seizing the Opportunities and Challenges in Corporate Mobile IT

A new generation of mobile IT is driving new thinking and innovation in most areas of organizations and is challenging corporate IT. From a “comput...

Big Data: Capitalizing on the Potential

The Americas chapter of the Roundtable on Digital Strategies recently convened at Bechtel’s facilities in Glendale, Arizona, for a discussion of so...

A Whole New World for Cybersecurity

South Korea experienced a cyber-nightmare that may not be unusual in the coming years. An attack on the scale of “DarkSeoul,” whose origin...

Driving the Top Line

The European and Americas chapters of the Roundtable on Digital Strategies recently convened in Buchs, Switzerland for a discussion on how information...

Security Practices and Regulatory Compliance in the Healthcare Industry

Objective: Securing protected health information is a critical responsibility of every healthcare organization. We explore information security practi...

Managing Enterprise Risk

The European Chapter of the Roundtable on Digital Strategies convened to share experiences and strategies for identifying, managing and mitigating ent...

Ahead in the Cloud: The Impact of On Demand Software, Storage and Services

The Britt Technology Impact Series, offered by the Center for Digital Strategies, focused on cloud computing for the 2011-12 academic year because th...

Hospitals Should Not Adopt New Healthcare IT Program Too Quickly

The Centers for Medicare and Medicaid recently announced that Electronic Health Record incentive payments skipped past $6 billion, with over 122,000 p...

Cybersecurity: Risks, Mitigation and Collaboration

We convened a day-long workshop for Chief Information Security Officers (CISOs) at Kartause Ittingen in Warth, Switzerland. The topic of the day was ...

Meaningful Use of Electronic Health Record Systems and Process Quality of Care

Evidence from a Panel Data Analysis of U.S. Acute-Care Hospitals. Objective: To estimate the incremental effects of transitions in electronic health...

Mobility, Mobile Apps and Corporate Apps Deployment – Europe

The European Chapter of the Roundtable on Digital Strategies convened to discuss opportunities for better business performance through the developmen...

Hospitals Must Safeguard Patient Data

Like the challenge of controlling U.S. healthcare costs, safeguarding patient information has proved elusive. Currently, the basic functionality of ma...

Mobility, Mobile Apps and Corporate Apps Deployment – America

Corporate IT is coming under tremendous pressure as more and more workers expect to conduct their business lives on these devices, with the same int...

The Economics of Financial and Medical Identity Theft

Center director Eric Johnson and Indiana University computer scientist Jean Camp reveal the business models of identity thieves and examine potential ...

Health-Care Industry: Heal Thyself

Many would say that controlling costs is the toughest challenge facing the U.S. health-care industry. But safeguarding patient information in a digita...

The Impact of Technology Mega-Trends on Corporate IT and Business Models

CIOs gathered to discuss the major information technology trends of the next decade, the impact of these trends on organizations and operations, the ...

A Better Way to Battle Malware

Emulating the methods used to transform production quality could clean up the Internet and might even pay for itself. More ›

The Human Element

Forget technology. It’s people that are keeping information security professionals up at night, says professor Eric Johnson. We are connected. T...

Medication Administration Quality and Health Information Technology: National Study of US Hospitals

A retrospective cross-sectional analysis of data from three sources: CPOE/eMAR usage from HIMSS Analytics (2010), medication quality scores from CMS H...

Human Behavior and Security Culture – America

A workshop for information security executives convened to examine information security risks and challenges posed by human behavior. The workshop i...

A Morphology of the Organisation of Data Governance

ABSTRACT: Both information systems (IS) researchers and practitioners consider data governance as a promising approach for companies to improve and ma...

Organizing Data Governance: Findings from the Telecommunications Industry

ABSTRACT: Many companies see Data Governance as a promising approach to ensuring data quality and maintaining its value as a company asset. While the...

Building Talent and the Next Generation of Leaders

The Americas chapter of the Thought Leadership Roundtable on Digital Strategies convened in June 2011 for a day-long discussion on talent and leaders...

Human Behavior and Security Culture – Europe

A workshop for European information security executives convened June 20–21, 2011 to examine information security risks and challenges posed by huma...

Information and Data Quality in Business Networking

Information and data quality in business networking: a key concept for enterprises in its early stages of development. Abstract: Information and data...

Usability Failures and Healthcare Data Hemorrhages

Data leaks are often the result of usability failures. In healthcare, usability failures risk both patients’ health and their identity. In this ...

The Business of Social: Engagement, Innovation and Collaboration

Social networking technology is one of the most important communication conduits to arise since the mobile phone. This new means of communication is...

Enabling Innovation

In this roundtable of the Americas Chapter, participants discussed how companies can maximize the chance that their new product and business launches ...

Performance by Design: People, Process and Technology

CIOs from Bechtel, Hilti, Tetra Pak, BMW, Eastman Chemical, Nestlé and ABB considered the evolution of process thinking and best practices for drivi...

Information Security Risk and Privacy in Healthcare: Current State of Research

Information security and privacy in the healthcare sector is an issue of growing importance. The adoption of digital patient records, increased regu...

Financial Pricing of Software Development Risk Factors

The ability to price (monetize) software development risks can benefit various aspects of software development. Cost estimators predict project cost b...

Monetary Pricing of Software Development Risks: A Method and Empirical Illustration

The ability to price (monetize) software development risks can benefit various aspects of software development decision-making. This paper presents a ...

Business Intelligence and Analytics

Leaders from ABB, BMW, Deloitte, Hilti, Holcim, Lloyd’s Banking, Nestlé, Misys and Tetra Pak met to share experiences, strategies, and best practi...

Protecting Critical Information Infrastructure: Developing Cybersecurity Policy

This article discusses the elements of successful information security practices and policies at developing countries, based on field studies of infor...

Customer Experience and the Customer-Focused Organization

CIOs from ABB, BT, BMW, Credit Suisse, DHL, Hilti, Erste Holcim, Nestlé and Novartis joined executives and academics in Vevey, Switzerland to discuss...

Mobile Strategy, Technology, Entertainment and Innovation

The world’s love affair with mobile devices and services is growing at an incredible pace. Although experts have been predicting a mobile revoluti...

Technology, Transformation, and Collaborative Leadership

Experience the findings from this roundtable. CIOs and other senior execs from Blockbuster, Chevron, DISA, Eastman Chemical, Eaton, Thomson Reuters, T...

Global Supply Chain Management: Shifting Strategies

The U.S. and European Chapters convened to discuss challenges and new strategies in global supply chain management, given the financial and economic v...

Reframing Your Business Equation

Companies and industries are often driven by implicit formulas. Questioning their validity can lead to breakthroughs. 

Managing Risk of IT Disruptions in Healthcare Settings: A Continuity of Operations Planning Process

Over the last few decades, a rapid adoption of information technologies in nearly every facet of patient care in healthcare settings has taken place;...

Assessing Risk in Turbulent Times

This workshop for information security executives was hosted by the Institute for Information Infrastructure Protection (I3P) and the Tuck School of B...

Leading the IT Organization of the Future (Europe)

CIOs were joined by key direct reports for this discussion on the future and the trends including the recession. The findings from their day-long disc...

VIDEO: Winning the Battle for People, Platforms & Profits

Americans are passionate about watching video content in all forms whether it’s a blockbuster film, dramatic series, documentary, sitcom, or funny...

Leading the IT Organization of the Future (U.S.)

The day-long discussion focused on the IT organization of the future and the trends, including the current recession, that are influencing its likely ...

How to Make Dealerships Strong

Companies can pull out of downturns, strengthen their competitive advantage and position themselves for growth with three simple steps that we have id...

Cyber Security: Are Economic Incentives Adequate?

Protecting national critical infrastructure assets from cyber incidents is an important challenge. This article examines the threats faced by for-prof...

Information Risk of Inadvertent Disclosure: An Analysis of File-Sharing Risk in the Financial Supply

Firms face many different types of information security risk. Inadvertent disclosure of sensitive business information represents one of the largest c...

Ubiquitous Communication: Tracking Technologies within the Supply Chain

The article examines tracking technologies in the context of a case study of an integration project at a major retailer, focusing on the business case...

Global Talent and the Next Generation Workforce

CIOs and other senior execs from 3M, Bechtel, DISA, Eastman, Eaton, GM, ING, and Save the Children were joined by academics from Tuck, Duke, and Rutge...

M&A and Divestitures: Integration and Disintegration

Members of the U.S. and European Roundtable Chapters met separately to discuss key drivers of M&A or divestiture activity in the last couple years...

The Evolution of the Peer-to-Peer File Sharing Industry and the Security Risks for Users

This paper examines the peer-to-peer file sharing phenomena, including an overview of the industry, its business models, and evolution. The authors de...

Competitive Strategy

Global outsourcing has no doubt changed the game. The increased use of low-cost, foreign suppliers is a major shift in business. This article shows mi...

Security through Information Risk Management

Protecting against economically-driven threats requires building security into the culture so that everyone can recognize the risks. This article look...

Using and Stewarding Customer Data

How has the view of the use of customer data changed in the last few years? This written overview looks at strategies for meeting and exceeding custom...

Mastering the Supply Chain

Supply chain management is the new critical competence for minority- and woman-owned businesses. This article set out to develop a road map for the ma...

Web 2.0 and the Corporation

How will Web 2.0 enable global collaboration and influence marketing and consumer engagement? Experience the written overview as it looks at Web 2.0s ...

Delight or Despair

The ability to harness customer data is proving to be a significant source of competitive advantage for service industries. Customers will readily sha...

Embedding Information Security into the Organization

Risk and business have always been inseparable, but new information security risks pose unknown challenges. How should firms organize and manage to im...

Economic Costs of Firm-Level Information Infrastructure Failures

Risk and business have always been inseparable, but new information security risks pose unknown challenges. How should firms organize and manage to im...

Developing Railroad Security

Rail traffic is increasingly a target of choice for organized and careful terrorists. Read about what could be done.

The Agile and Resilient Enterprise

The Roundtable on Digital Strategies convened for a discussion on building agility and resilience in anticipation of unexpected business disruptions....

Minority Business Enterprises Mastering the Supply Chain

This paper sets forth the business case for how Minority Business Owner’s can grow their companies, and cope with the challenges of national and...

Conducting Business in Emerging Markets

Experience the findings and learnings of this roundtable in the written overview. Members focused on effective strategies for developing and leveragi...

Product Design Collaboration

The CIO as Strategic Business Partner

The Center for Digital Strategies, Brimstone Consulting, and Tuck Executive Education convened a group of leading CIOs for a discussion on the changi...

Nurturing and Executing Innovation

The Roundtable on Digital Strategies met for an all-day discussion about the challenges of innovation; experience their findings in this written over...

Supply Chain Management: Technology, Globalization, and Policy at a Crossroads

The forces of globalization and technology are changing supply chains. In many cases, the supply chains are literally disintegrating. Product desig...

Security Beyond the Ports

This article discusses the controversial P&O-DP World deal and considers how America’s global supply chains do not begin and end at the ports...

Embedding Information Security Risk Management into the Extended Enterprise

This Workshop on Developing a Secure Organization convened to discuss how companies are embedding information security risk management into the exten...

Strategic Partnering: Managing Joint Ventures and Alliances

This Roundtable on Digital Strategies considered how companies are managing strategic partnerships. In a global environment where partnerships are o...

Costs to the U.S. Economy of Information Infrastructure Failures

The increasing reliance of the U.S. economy on the information infrastructure has raised questions regarding the security and robustness of the criti...

Dual Sourcing Strategies

This article examines a case study of Mattel and its decision process to add production capacity to a network of both outsourced and Mattel-operated f...

Managing Information Risk and the Economics of Security

Information has become a source of growing risk as more firms maintain information online. Managing Information Risk and the Economics of Security pre...

Economically Complex Cyberattacks

Most people working in cybersecurity recognize that the interconnections and complexities of our economy can have a huge effect on the destructiven...

Leveraging the Enterprise through Process Transformation

This Roundtable on Digital Strategies convened for discussion on how companies are leveraging opportunities for process transformation through the us...

Building a Distribution System in Eastern Europe

Building distributions systems in emerging markets like those of Eastern Europe offer many opportunities and challenges. In an environment of changin...

A Broader Context for Information Security

This article looks at the goal of effective risk management for information technology, which is not the elimination of security failures, but rathe...

Fueling Business Strategy through IT/Finance Alignment

This discussion focused on how CFOs and CIOs can work together to create business value, and on the challenges and opportunities that Finance and IT...

Information Security in the Extended Enterprise

What are the main drivers of private-section investment in information security? How exposed are firms to cyber risks arising from their reliance on ...

Gaining Competitive Advantage through Human Resource Management

The Roundtable on Digital Strategies discussed approaches to leveraging human resources strategies, capabilities and systems for competitive advanta...

A Field Study of Extended Enterprise Security

We find that many managers believe: that information security is less a competitive advantage than a qualifier for doing business; that firms’ int...

Harnessing the Power of Partnerships

Collaborative relationships are helping companies to avoid the supply chain failures that so often undermine successful innovation. 

Managing the Organizational Impact of Global Operations

This Roundtable discussion focused on approaches to building and managing highly competitive global organizations and their business processes. Expe...

Elusive Integration: Linking Sales and Operations Planning

Effective sales and operations planning requires intensified levels of collaboration, trust and data integration. Fostering a commitment to relations...

IT Security in the Extended Enterprise

Digital technologies can help to better share critical information, optimizing profit of both marketing and supply chain management leading to exciti...

Security and Privacy: At Odds with Speed and Collaboration?

This roundtable discussion focused on the impact of increased security and privacy of information on businesses, and organizational changes that woul...

Inter-temporal Economics of Scope, Organizational Modularity and the Dynamics of Diversification

The question of whether corporations add value beyond that created by individual businesses has engendered much debate in recent years. Some of this ...

Best Practices for Service Organisations

Increasingly, consumers want to save time in every facet of their lives. So when they buy a product,  they want their local electronic, clothing or ...

Making the Link Between Sales and Operations Planning

This discussion focused on approaches to strengthening the link between sales and operations planning, both internally within large organizations and...

The Gamble of Open Organizing

Recognized today as a viable and highly effective form of developing software products, “open source” refers to the volunteer efforts of a va...

TeCFlow – A Temporal Communication Flow Visualizer for Social Network Analysis

This paper introduces an approach for organizational redesign and optimization of communication flows basedon temporal analysis of communication patt...

Digitally Enabled Services Strategies

Executives in a wide range of industries are betting on services as the single largest revenue and profit growth opportunity in the coming years. Ye...

Enabling a Customer-Focused Organization

Visualization of Communication Patterns in Collaborative Innovation Networks

Collaborative Innovation Networks (COINs) are groups of self-motivated individuals from various parts of an organization or from multiple organizat...

Collaborative Product Generation

Growing cost pressures, the demand for rapid product delivery, and the need to enlarge traditional markets or enter new ones are major forces affecti...

Static and Dynamic Pricing of Excess Capacity in a Make-to-Order Environment

The interactions between pricing and production/supply chain performance are not well understood. Can a firm benefit from knowing the status of the s...

Service and Support: from Cost Reduction to Revenue Generation

Manufacturers and retailers are increasingly moving into services. This offers new opportunities for growth and profit, but also presents interesting...

e-Business and Supply Chain Management

The web is having a significant impact on how firms interact with each other and their customers. Past stumbling blocks for supply chain integration ...

Channel Management Strategies: Digital Partnering

Competition today is increasingly competition between entire value chains. The very survival of a company will often depend on things that come under...

Linking the Demand and Supply Chains

Not too long ago, companies in nearly all sectors of the U.S. economy were faced with excess inventory and capacity. Whether that inventory and capac...

Culture and the Internet Bubble

There is a debate in the United States right now about who is responsible for the “Internet bubble” and the subsequent sobering fallout. The irra...

Real Time Profit Optimization

Most businesses could immediately cut costs and increase profits by improving their supply chain coordination and connecting it more closely to their...

The Application of Technology to Marketing; A Twenty Year Perspective

Randy Bean is principal and co-founder of NewVantage Partners. He is a twenty-year marketing technology veteran. During that time, Bean was a sen...

Migrating Asia’s Manufacturing Online

Asian manufacturers have traditionally maintained an edge as a source of low-cost manufactured goods. Their competitive advantage has come in the for...

Size Still Matters

Technology zealots argue that thanks to ubiquitous networks, business processes—even those that cross company boundaries—can be streamlined as ne...

Better Technology, Same Old Humans

Perhaps the only thing more volatile than the Nasdaq itself is the hype surrounding it. Six months ago,Cisco Systems was lionized as the exemplar of ...

The Imminent About-Face in e-Business Priorities

As the Nasdaq falls, the spotlight shifts. The flashy imagery of the upstart dotcom is giving way to a sober focus on e-business, and the ways in whi...

Dynamic Pricing on the Internet

The pricing of products and services sold over the Internet channel is becoming more dynamic. In part this is due to the increasing use of auction mod...

E-Fulfillment: It’s Harder Thank It Looks

The beginning of the e-tailing boom was all about flash. Now the hard realities, like the need for order fulfillment, have set in. Can e-tailers de...

Postponement Strategies for Channel Derivatives

The value of postponing product differentiation until final distribution for manufacturers who market a family of product derivatives through multipl...

Product Sequencing, Knowledge, and e-Commerce

The digital economy spans a wide range of businesses and services. This paper focuses on electronic commerce on the Internet, defined as purchases an...

Supply Chain Synchronizing Through Web-Centric Product Content Management

In the drive to improve supply chain performance, managers in diverse industries have achieved substantial gains by sharing information. Much of the ...